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Senior Agent Contracting
4 months ago
Job Summary
The Senior Agent Contracting and Commissions Specialist proficiently facilitates complex elements of the agent contracting relationship and commission payment process to ensure compliance, accuracy and a strong customer service experience for our distribution partners. The Senior ACC Specialist exercises a high level of independence and assists ACC Manager with training and assisting less experienced members of the team.
Primary Responsibilities
- Operate with strong knowledge of regulatory requirements of assigned states to ensure appropriate onboarding
- Assist ACC Manager with agent and department audits
- Assist ACC Manager in training less experienced team members on department procedures and responsibilities
- Provide enhanced level of personalized customer service for key distribution partners in coordination with assistance from ACC Specialist assigned to corresponding states
- Serve as department representative on Company committees and task forces as assigned
- Handle commission related inquires and/or adjustments, including those escalated by team members
- Manage debit balance and ACAP processes per department procedures
- Aid Financial Services Department in processing EFT returns
- Review and code department invoices as necessary to help facilitate approval
- Manage returned checks and process voids, in absence of ACC Specialist III
- Update internal systems as necessary including, but not limited to, agent appointments, renewals, replacements or terminations as assigned
- Perform other agent onboarding & contracting functions for assigned states and assigned special agencies including but not limited to:
- Review submitted agent onboarding documents to confirm accuracy and completeness
- Process agent applications in accordance with department standards
- Perform ongoing agent administration for assigned states and assigned special agencies including but not limited to:
- Respond to agent inquiries and initiate agent correspondence regarding general administrative items and associated daily tasks
- Process state billings, renewals and agent of record arrangements for select states
- Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters for select states
- Manage agent transitions due to death including, but not limited to, performing necessary system updates, processing final and/or beneficiary payments Perform basic commission accounting for assigned states, states of ACC Specialist I and special agencies as assigned to include:
- Set-up commission scales to facilitate appropriate and accurate payment
- Pay and calculate commissions or commission splits as necessary in assigned states
- Process IRS Levy payments and other similar wage garnishments per procedural schedule
- Conduct other duties as assigned
Qualifications
- Bachelors Degree required
- Previous insurance industry experience required
- Strong track record of reliable performance within agent contracting and/or commissions strongly preferred
- Insurance and/or compliance industry designations strongly preferred
- Leadership qualities including but not limited to demonstrated initiative in completing one’s own tasks, providing proactive, critical thinking and assisting team members with such
- Ability to effectively prioritize and monitor work to achieve timely results
- Ability to maintain confidentiality and adhere to privacy standards
- Ability to learn systems processes and procedures quickly
- Flexible and adaptable to changes
- Highly motivated, organized and attentive to details
- Comfortable in fast-paced environment
- Ability to work successfully in a team environment, both individually and collectively
- Ability to work under pressure and remain focused
- Above average problem solving skills
- Strong communication skills, both verbal and written
- Excellent organization and time management skills
- Ability to motivate and support team members
- Proficient computer skills including MS Word, MS Excel, MS Outlook PowerPoint and the Internet