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Senior Operations Manager

2 months ago

Peoria, Illinois, United States Advanced Technology Services (ATS) Full time
Job Title: Senior Operations Manager

Advanced Technology Services (ATS) is seeking a highly skilled Senior Operations Manager to lead our calibration operations. As a key member of our leadership team, you will be responsible for directing all calibration operations, including personnel management, customer relationships, long and short-term strategies, and continuous improvement projects.

Key Responsibilities:
  • Develop and implement a clear and attainable vision for calibration service delivery, ensuring optimal resource utilization and the achievement of business objectives.
  • Review analyses of activities, costs, operations, and forecast data to evaluate performance, guide corrective actions, and drive accountability for results.
  • Lead the implementation of new service initiatives, including strategic resource allocation, organization structure, leadership, and techniques for improved efficiencies and adherence to best practices.
  • Optimize customer loyalty through effective service delivery and the development of collaborative methods that meet changing business needs.
  • Manage customer escalations effectively and monitor resolutions to ensure expectations are met within contractual guidelines.
Requirements:
  • Bachelor's degree in a relevant field with over 10 years of manufacturing or industrial experience or an equivalent combination of education and experience.
  • Excellent leadership, emotional intelligence, collaboration, critical thinking, and interpersonal skills.
  • Strong customer focus with the ability to develop and sustain positive business relationships.
  • Excellent financial acumen and experience with managing P&Ls, financial forecasting, proposal development, negotiation, and contract administration.
Competencies:
  • Business Acumen
  • Emotional Intelligence
  • Communication
  • Safety

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex, national origin, disability, veteran status, genetic information, or other legally protected status.