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Information Technology Support Engineer

2 months ago

Franklin, United States York Solutions, LLC Full time

York is hiring We are currently seeking an IT Support Engineer that meets the below requirements for a contract to hire opportunity with a client in the healthcare industry.


Hybrid on site in Franklin, TN

Rate: up to $28/hr



Position Overview: The IT Support Engineer will be responsible for designing, implementing, and maintaining our corporate IT systems and supporting our workforce. This role involves managing multiple SaaS applications, user endpoints, and implementing security measures. The IT Engineer will also provide technical support to our corporate users, identifying and resolving the root cause of issues, and work on various IT projects to improve and upgrade the company's technology environment.


Team/Department: End User Support


Key Responsibilities:


Technical Support

  • Provide advanced technical support for hardware, software, user, and system issues.
  • Assist with troubleshooting and resolving complex IT problems reported by users.
  • Support end-users with IT-related inquiries and provide training as needed.
  • User and System provisioning and deprovisioning.
  • Interact with vendors for warranty repairs and replacements.

System Maintenance and Upgrades

  • Plan, participate, and execute IT projects, including system upgrades and new implementations.
  • Ensure all systems are up to date with the latest technologies and best practices.
  • Maintain detailed documentation of system configurations, procedures, and changes.

Collaboration and Communication

  • Work closely with other IT team members and departments to understand and address their IT needs.
  • Communicate effectively with management and stakeholders regarding IT projects and issues.
  • Participate in cross-functional projects to enhance overall IT capabilities.

Monitoring and Performance Optimization

  • Monitor system performance and take proactive measures to optimize efficiency and reliability.
  • Analyze system logs and identify potential issues before they impact operations.
  • Implement automation tools to streamline IT processes and reduce manual intervention.

Security Management

  • Implement and manage security measures to protect IT systems and data.
  • Enforce security policies, procedures, and best practices.


Required Skills:

  • 3+ years of overall experience in IT, IT Support, Engineering, or similar roles.
  • Strong knowledge of SaaS tool administration:
  • Microsoft 365
  • Intune/JAMF (Mobile Device Management)
  • Google Administrator
  • Cloud-based applications (BetterCloud, Notion, Slack, Zoom, Jira, Confluence, etc.)
  • Proficient in Windows and Mac client operating systems and hardware.
  • Proficient in Microsoft Office 365 web and desktop client apps.
  • Experience with virtualization technologies and cloud computing platforms.
  • Familiarity with scripting and automation tools (e.g., PowerShell, Python, Bash, Swift).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Relevant certifications (e.g., JAMF 100 or higher, MS-102 or higher, CompTia A+ or similar) are a plus.
  • Experience in implementing and managing SaaS platforms for end user and workstations.


Key Competencies:

  • Technical expertise in endpoint operating systems and equipment.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Strong analytical and critical thinking abilities.
  • Detail-oriented and committed to ensuring system security and reliability.
  • Proactive approach to continuous improvement and staying current with technology trends.



Why York?

For more than 20 years, York Solutions has been singularly focused on delivering value to its clients in the form of IT contract resource selection, deployment, and management.


Our mission is to provide creative, cutting-edge IT solutions to help companies achieve business, technology, and operational goals and objectives. We believe strongly in creating a true partnership approach with our clients and consultants that fosters a long-term, trust-based relationship.


York is committed to providing high-level service and value to our clients and consultants. In that vein, York Solutions has developed a peer-to-peer professional development association called “Think IT” that we are often told by members, is “second to none.” This association consists of well over 2,400 members in 7 different groups from the local IT leadership and technical community within the Twin Cities, as well as over 650 members in Chicago.


In addition to monthly group meetings encompassing all aspects of IT technical and leadership principles, members of Think IT Association are able to participate in a comprehensive mentorship program for all IT resources, from the highly technical to the most senior leadership talent. This program is designed to assist all levels of IT professionals in achieving their career goals.


York is committed to putting our clients and consultants first at all times. It is for that reason and that reason alone that we are considered as trusted advisors to both parties