AV Technology Specialist

14 hours ago

Franklin, Tennessee, United States Acadia Healthcare Full time
Job Title: AV Technology Lead

Acadia Healthcare is seeking a highly skilled AV Technology Lead to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our audio-visual systems and equipment.

Key Responsibilities:
  • Provide technical support for all AV-related issues and requests
  • Configure, troubleshoot, and deploy audio and video equipment
  • Develop and implement best practices for audio and video systems
  • Collaborate with other team members to determine AV system requirements and solutions
  • Design, install, and maintain audio and video systems for various environments
  • Assist executive staff members with video conferencing needs and issues
  • Provide accurate information on IT products and services
  • Record events and problems, along with their resolution, in logs
  • Follow up and update customer status and information
  • Pass on customer feedback and suggestions to the internal team
  • Maintain skills by attending related training and performing research
  • Identify and suggest possible improvements on procedures
  • Perform other IT support or administrative tasks as needed
Requirements:
  • 2+ years of experience in supporting, leading, and managing AV technologies
  • Experience in administering video conferencing products such as Zoom, RingCentral, Blue Jeans, and TEAMS
  • Experience in high-pressure situations and environments supporting VIPs
  • Knowledge of digital audio and video standards
  • Knowledge of audio and video cabling standards
  • Knowledge of video room systems
  • Good understanding of computer systems, mobile devices, and other tech products
  • Highly organized and resourceful, with the ability to create and maintain systems to leverage knowledge and available information
  • Ability to operate tools, components, peripheral accessories, and research technology relating to the field
  • Exceptional ability to work as a team player
  • Ability to train, explain, and impart knowledge to others
  • Ability to work professionally with sensitive, proprietary data and information while maintaining confidentiality
  • Capable of working within established policies, procedures, and practices prescribed by the organization
  • English sufficient to provide and receive instructions/directions
  • Experience with vMix and live video feeds
Physical and Mental Requirements:
  • Must be able to perform essential functions listed on the job description, with or without reasonable accommodation
  • Must be able to support after-hours, weekend, and holiday work as required to perform system maintenance functions
  • Must be able to sit and stand, intermittent 8 to 10 hours a day
  • Maintains regular and predictable attendance
  • Must be able to use standard office equipment, including the telephone and computer keyboard
  • Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines
  • Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing
  • Frequently stands, walks, sits, and utilizes eye/hand coordination and color definition
  • Occasionally reaches above shoulder, regularly required to lift and/or carry up to 50 lbs
  • Must be able to travel up to 30%, including flying and driving rental cars
  • To accommodate travel, must be able to transport own suitcases and computer estimated at 35 pounds
Supervisory Requirements:

This position is an Individual Contributor.

Acadia Healthcare is an equal employment opportunity employer and welcomes applications from diverse candidates.

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