Systems Admin or Engineer with Managed Services experience

4 weeks ago

Franklin, United States Huntington Technology Inc Full time
Job DescriptionJob Description As a Systems Engineer on the Project Team for Huntington Technology, you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report ty the Director of Technical Operations and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization. 

More about the position

We are more than an IT company. We specialize in customer service. You will become a consistent point of contact and the face of Huntington Technology to our customers. You’ll be responsible for providing remote and onsite technical support to end users in a variety of small to medium sized businesses. Relationship building with end users to identify their issues related to desktops, laptops, printers, phones, server, or network connectivity is key to our success. Your day to day will involve opening and managing tickets, client projects, performing on-site installations, and handling issues from identification through resolution.

Primary Responsibilities include:
 
  • Responsible for solving client technical issues by providing the highest level of technical support.
  • Have the ability to build out Hypervisor & ESX environments
  • Have the ability to build out, migrate, and upgrade Windows server environments.
  • Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
  • Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
  • Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
  • Maintain customer loyalty by serving clients above and beyond their expectations.
  • Take ownership of issues and see them through to resolution.
  • Have a high sense of urgency and a get-it-done attitude.
  • Support customers over the phone in a remote setting and on-site at client locations.
  • Advocate for our clients to better meet their needs.
  • Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
  • Answer phones and emails, evaluate client requests and respond quickly to their needs.
  • Troubleshoot and remediate hardware and software systems when necessary and make improvements to these systems to prevent future problems.
  • Should have knowledge of commonly used concepts, practices, and procedures within IT service delivery.
  • Create detailed documentation on steps taken to identify and remediate issues.
  • Install, deploy, and troubleshoot primarily Windows based computers.
  • The candidate must be a fast learner and interested in continuing education in our primary support systems.
Overall Job Requirements:
 
  • Excellent customer service and communication skills to work effectively with clients, team members, and vendors
  • Practical problem-solving skills and solid troubleshooting skills are must
  • Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
  • Experience with Linux, OSX, iOS, and Android also helpful.
  • Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
  • Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
  • Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
  • Working knowledge of Network fundamentals and TCP/IP. We’re going to specifically ask this during the interview process. You should brush up on these skills now.
  • Strong troubleshooting skills to identify and think through technical problems.
  • Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
  • Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
  • Provide clear and concise documentation of all work activities and accurate time keeping.
  • Required to present clear ideas, concepts, and detail issues verbally and in writing.
  • Practice good follow-through techniques to ensure proper resolution of issues.
  • Ability to work on his/her own, as well as function as part of our team.
Experience:
 
  • 10+ years computer & network admin support preferred
  • Managed Service Provider (MSP) experience is preferred
  • Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
  • Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus
Education:
 
  • Bachelor’s degree in relevant field preferred; being able to demonstrate the ability is all that matters though.

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