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AV Managing Support

1 month ago

Boston, United States Optomi Full time

AV Managing Support

Optomi, in partnership with one of our premiere clients, are seeking a highly skilled AV Support person. As a key member of our Studios team, you will play a critical role in setting up applications and acting as a technology advisor by leveraging experience in customer service.

What the right candidate will enjoy:

  • You'll have the opportunity to work with cutting-edge technology
  • Whether you're just starting your career or looking to advance, we offer opportunities for growth through training programs, mentorship, and career progression paths
  • Embrace a flexible work environment that supports remote work options and flexible scheduling
  • Contract (with right to hire)

Required Qualifications of the right candidate:

  • Due to the scope of the responsibilities, 3+ years of customer service and 2 years relative working experience is required to ensure tasks are completed with minimal supervision.
  • Experience in the development of operational procedures and aptitude to develop performance measures to quantify service performance.
  • Demonstrates a client-service attitude and aptitude.
  • Experience with technologies including, but not limited to, networking, Windows, Apple IOS, Crestron systems, Smart Displays, and other in-room technologies as described above.
  • Ability to follow standards, processes, and procedures within the scope of T&I Visual Technologies teams.
  • Ability to effectively communicate in both written and verbal formats to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with Deloitte Studios systems.
  • Experience fostering a cooperative environment with an entire project team. This resource is viewed as a “team player”, who understands the culture and how to be effective in it.
  • Bachelor’s Degree in IT-related field or equivalent work experience preferred.

Responsibilities

  • The primary responsibility is to support engagement teams by ensuring technology needs are planned for, setup, tested and supported throughout working sessions.
  • Responsible for all aspects of systems availability, setup, and training.
  • Additionally, you will also provide customer support for delivery teams, applications and systems which includes problem-solving of technology issues, configuration, and implementation efforts for large complex projects with an emphasis in operational excellence and continuous improvement of related processes and procedures.
  • This position acts as a technology advisor supporting the delivery teams to enhance client demonstrations using a variety of exponential technologies including Virtual Reality, Augmented Reality, mixed reality (VR, AR, MR), wearable IOT devices, and associated software applications.
  • Plans, documents procedures, and coordinates systems software and hardware activities with local and remote team members.
  • Flexibility to work in a dynamic, fast paced environment with rapid technology changes and complex customer demands.