Current jobs related to AV Field Service Technician - Boston - KARL STORZ Endoscopy - America

  • AV Commissioning Technician

    4 weeks ago

    Boston, Massachusetts, United States New Era Technology Full time

    Job Title: AV Commissioning TechnicianAt New Era Technology, we are seeking a highly skilled AV Commissioning Technician to join our team. As an AV Commissioning Technician, you will be responsible for ensuring that newly installed AV and multimedia systems meet the highest standards of quality and performance.Key Responsibilities:Work closely with the...

  • AV Field Service Technician

    1 month ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV/IT Field Engineer

    1 week ago

    Boston, Massachusetts, United States Boston University Full time

    Join Boston University's Technology Experience and Community TeamWe are seeking a highly skilled AV/IT Field Engineer to join our team at Boston University's Information Services and Technology department. As a member of our team, you will be responsible for installing, repairing, and maintaining AV/IT systems across our campus.Key Responsibilities:Install...

  • AV Commissioning Technician

    4 weeks ago

    Boston, United States New Era Technology Full time

    Description: AV Commissioning Technician Full Benefits Medical Dental Vision 401K match 28 PTO Days including company holidays New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking,...

  • AV Field Engineer

    4 weeks ago

    Boston, United States New Era Technology Full time

    Description: AV Field Engineer Full Benefits Medical Dental Vision 401K match 28 PTO Days including company holidays New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital...

  • AV Field Service Technician

    4 weeks ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV Field Service Technician

    2 days ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV Field Service Technician

    1 month ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV Field Service Technician

    1 month ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV Field Service Technician

    1 month ago

    Boston, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs.This role will reside in Boston, MA Why you will love this role: As an OR1 Performance Support Specialist II, you...

  • AV Field Service Technician

    1 day ago

    Boston, United States Karl Storz Endoscopy-America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs.Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.This...

  • AV/IT Field Engineer III

    7 days ago

    Boston, Massachusetts, United States Boston University Full time

    Job Title: AV/IT Field Engineer IIIJob Summary:Boston University Information Services and Technology (IS&T) is seeking a highly skilled AV/IT Field Engineer III to join our Technology Experience and Community team. As a key member of our team, you will be responsible for the installation, repair, and maintenance of AV/IT systems across the Charles River...

  • Freelance AV Technician

    4 weeks ago

    Boston, United States marcus evans Full time

    marcus evans, founded in 1983, is a global business intelligence and event company, with 49 offices in 20+ countries. Our client base is comprised of c-level executives from 98% of existing fortune 1000 companies, and are world leaders in a variety of industries, such as healthcare, legal, pharmaceutical, investments, energy, packaging, etc. We are seeking a...

  • AV Technician

    3 weeks ago

    Boston, United States Beacon Hill Full time

    AV Technician (Boston, MA) compensation: $70-80K plus full benefitsA global organization with a strong professional environment is seeking an AV Technician to join its Boston office. In this role, you'll be responsible for providing top-notch AV support for meetings, including videoconferencing, audio conferencing, and related technologies.YOUR ROLEYou'll...

  • AV Technician

    1 week ago

    Boston, United States Beacon Hill Full time

    AV Technician (Boston, MA) compensation: $70-80K plus full benefitsA global organization with a strong professional environment is seeking an AV Technician to join its Boston office. In this role, you'll be responsible for providing top-notch AV support for meetings, including videoconferencing, audio conferencing, and related technologies.YOUR ROLEYou'll...

  • AV Technician

    4 weeks ago

    Boston, United States Beacon Hill Full time

    AV Technician (Boston, MA) compensation: $70-80K plus full benefitsA global organization with a strong professional environment is seeking an AV Technician to join its Boston office. In this role, you'll be responsible for providing top-notch AV support for meetings, including videoconferencing, audio conferencing, and related technologies.YOUR ROLEYou'll...

  • AV Field Service Technician

    1 month ago

    Boston, MA, United States KARL STORZ Endoscopy - America Full time

    Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. This role will reside in Boston, MA   Why you will love this role:   As an OR1 Performance Support Specialist...

  • AV Commissioning Specialist

    3 weeks ago

    Boston, Massachusetts, United States New Era Technology Full time

    AV Commissioning Technician Job DescriptionWe are seeking a highly skilled AV Commissioning Technician to join our team at New Era Technology. As an AV Commissioning Technician, you will play a critical role in ensuring the successful installation and commissioning of our audiovisual systems.Key Responsibilities:Collaborate with our engineering team to...

  • AV Commissioning Specialist

    3 weeks ago

    Boston, Massachusetts, United States New Era Technology Full time

    AV Commissioning Technician Job DescriptionWe are seeking a highly skilled AV Commissioning Technician to join our team at New Era Technology. As an AV Commissioning Technician, you will play a critical role in ensuring the successful installation and commissioning of our audiovisual systems.Key Responsibilities:Collaborate with our engineering team to...

  • AV Commissioning Specialist

    4 weeks ago

    Boston, Massachusetts, United States New Era Technology Full time

    AV Commissioning Technician Job DescriptionWe are seeking a highly skilled AV Commissioning Technician to join our team at New Era Technology. As an AV Commissioning Technician, you will play a critical role in ensuring the successful installation and commissioning of our audiovisual systems.Key Responsibilities:Collaborate with our engineering team to...

AV Field Service Technician

2 months ago

Boston, United States KARL STORZ Endoscopy - America Full time

Travel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs.

 

Flexible scheduling is required to accommodate customer needs. 

 

Job Purpose and Core Tasks

 

The Performance Support Specialist II supports product performance by performing various support duties of KARL STORZ OR1 Integrated Operating Rooms and Network-based systems.


Serves as a Subject Matter Expert in OR systems with high complexity and serves as a higher-level support.
Exhibits professionalism at all times by following SOPs, SLAs, and Work Instructions.

The Performance Support Specialist II is a national role that supports multiple regions as assigned.
Ensures market-leading performance of deployed Integrated OR AV and IP systems.


 

Must work to establish themselves as technical expert with, a proficient understanding of A/V and IP systems and how they interact.  Must be able to troubleshoot the highest level of technical incidents.

As a subject matter expert, this role will be called upon to support various technical inquiries, support, and questions through phone, remote service, or onsite support.  This role is expected to work closely with the Critical Response Team to address or investigate highly complex issues.

Demonstrates responsibility in communicating effectively with internal and external customers; achieving excellent customer satisfaction by meeting established deadlines per SOPs and SLAs.

Exceeds in technical excellence and knowledge.

 

Technical Expertise

 


Operates with limited direct supervision.
Acts as a specialist in resolving complex technical issues.
Serves as a subject matter expert. 
Performs preventative maintenance, troubleshooting, repair, equipment modifications on integration, and IT/network-based systems (KSEA and 3rd party products), including high complexity systems.
Proficient knowledge of KARL STORZ OR1 Core Product portfolio, system operations, SW/HW configuration, system troubleshooting, and service-related tasks.
Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations.
Ability to recognize a problem/potential problem within a high-stress environment and report to leadership
Provides suggestions for improvement to systems. Reviews installation work instructions and service documents.  Recommend changes to documentation when applicable.


 

Revenue Attainment

 


Understands how to service customers with excellence to drive service contracts and service contract renewals.
Must meet or exceed service revenue attainment goals


 

 Documentation and Paperwork

 


Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g. timesheets) weekly, monthly, and quarterly. 
Submit corporate documentation on time with rigor.
Complete and submit daily project status reports and deliver/communicate status reports with project management on a daily basis or at a frequency agreed upon by the project team.
Responsible for maintaining an up-to-date hospital credentialing portfolio. Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.
Responsible for cost-effectively managing travel and equipment expenses.


 

Training

 


May be called upon to support scheduled training programs
Attends technical update classes/training in the field, virtually, or in a designated KARL STORZ site as scheduled.


 

Additional Requirements

 


Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to hospitals, operating rooms, laboratories, and surgery centers. Must meet hospital credentialing requirements.
Flexible scheduling is required to accommodate customer needs. The Hybrid shift is from 12 pm to 9 pm but may vary.  A hybrid day schedule to include Saturdays may also be required as needed to support customers.


Minimum Knowledge, Education, and Skill Requirements

            Required

           Minimum years of relevant work experience:

 


5-7 years in a technical support role, troubleshooting AV or IP infrastructures , or 2-3 years as a KARL STORZ OR1 role or relevant experience


         

Minimum education, certifications, and/or credentials:

 


High School Diploma or GED or equivalent combination of education and relevant experience, meets or exceeds Technical Goal Guidelines set for a high-level performance support specialist


     

Minimum hard skill requirements (Technical Goal Guidelines):

 


Proficient understanding of Cable Media: the ability to distinguish Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling
Proficient understanding of Cable Handling and Terminations: the ability to maintain proper cable pull techniques, ability to maintain uniform cable dressing and secure system connections; Solder, Fiber-Terminations, and Crimp, Compression for audio, video, network, control, and power devices
Able to mount AV equipment such as wall displays and speakers
Knowledgeable in control systems, audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders

Knowledgeable in troubleshooting AV or KARL STORZ Integrated OR systems or related experience.
Strong computer skills with proficiency in Microsoft Office, including Outlook, TEAMS, Word and Excel.
Able to read and understand work instruction and schematics

Proficient in using applicable hand tools, fiber termination kits, and power meters



      

Minimum soft skill requirements:

 


Excellent, polished customer interaction skills. Ability to communicate professionally and articulately with customers
Must be able to maintain productive working relationships and treat fellow employees with respect
Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations
Ability to document service events and complete required service documentation.
Uses patience when listening to people.
Accurately conveys information.
Uses proper business etiquette for email and phone communication.
Responds promptly with a high level of service.
Openly shares information for collaboration.
Must be able to work cooperatively with others in a team-oriented environment
Energetic with a desire to learn and develop new skills
Ensuring in providing a safe work environment
Continuous improvement mindset.  Open to feedback
Demonstrated ability to adhere to business processes


 

Preferred:

 


Expert knowledge of KARL STORZ Integrated OR1 Core product portfolio, third-party devices, and peripherals/accessories.
Expert knowledge of KARL STORZ OR1 Core Product knowledge but not limited to system operations, SW, and HW configuration.
Expert knowledge in utilizing software in loading code and system configurations for various KARL STORZ Integrated OR1 systems.


 

Preferred education, certifications, and/or credentials:


CompTIA A+ certification or related Audio/Video certification (CTS) or relevant technology certification/credentials


 

 #LI-NM1