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Azusa, United States California Amforge Corp Full time

**THIS POSITION IS BEING RECRUITED FOR INTERNALLY - RECRUITERS/AGENCIES PLEASE DO NOT CONTACT**


Reporting to the Director of Sales, the Customer Service Representative/Sales Analyst will use his/her exceptional organizational, analytical and communication skills to support the Company’s selling efforts and help the Company achieve the Business Plan.


The statements included in this description are intended to reflect in general the duties & responsibilities of the classification & are not to be interpreted as being all-inclusive.


DUTIES & RESPONSIBILITIES

  • Enter customer orders or change information, ensuring accuracy and adherence to proper procedures.
  • Communicate with customers, collecting and providing information and responding to queries in a timely manner.
  • Collaborate with other departments to ensure orders, queries, and deliveries are handled efficiently.
  • Update/maintain customer/contract price lists.
  • Analyze sales reports to identify order trends and margin improvement opportunities.
  • Forecast revenue and profits based on orders, market trends, pricing strategies, and material and production costs.
  • Lead continuous improvement efforts, developing and implementing procedures to increase efficiency and improve service levels.


QUALIFICATIONS

  • A bachelor’s degree or other post-secondary education in business administration, or a related field.
  • Two or more years of experience in a related sales or administration role.
  • Familiar with sales reports and highly proficient in the use of computers and programs, including spreadsheets and pivot tables.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent teamworking, interpersonal, communication, and customer service skills.
  • The ability to multitask, work in a fast-paced environment, and meet deadlines.
  • Strong proficiency with Microsoft Office applications including PowerPoint and advanced knowledge of Excel