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AWS Connect Developer

2 months ago


Washington, United States Smoothstack Full time

About the Company:

The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.


About the Role:

Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud)


Responsibilities:

  • Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
  • 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
  • Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
  • Must have strong programming skills in Python and Java over AWS Lambda API's
  • Experience with development and version control tools like Github, AWS Codepipeline


Qualifications:

Experience with development and version control tools like Github, AWS Codepipeline


Required Skills:

Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud)


Preferred Skills:

Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)