AWS Connect Developer

3 weeks ago


Washington, United States Catapult Federal Services Full time

AWS Connect Developer


Specialization: Cloud Infra Implementation


Technical Skills with 3-5 Years Experience:


  • AWS Lex
  • Cloud Contact Center Implementation
  • AWS Kinesis
  • Amazon Connect
  • AWS Lambda


Role Description:


  • Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
  • Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.
  • The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer.
  • The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.


Basic Qualifications


  • Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud
  • Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
  • 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
  • Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
  • Must have strong programming skills in Python and Java over AWS Lambda API's.
  • Experience with development and version control tools like Github, AWS Codepipeline


Education Level: B.S


Work Location: 100% On-site Washington, D.C.


Clearance Required: Public Trust



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