AWS Connect Developer

4 weeks ago

Washington, Washington, D.C., United States Expedite Technology Solutions LLC Full time

Role Overview:

Expedite Technology Solutions LLC is seeking a skilled AWS Connect Developer to join our team. As an AWS Connect Developer, you will be responsible for designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.

Key Responsibilities:

  • Develop and test IVR contact flows under the supervision of a lead developer.
  • Design and implement call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
  • Collaborate with cross-functional teams to ensure seamless integration with 3rd party systems.
  • Develop and maintain high-quality code using Python and Java over AWS Lambda APIs.
  • Work closely with the development team to ensure timely delivery of projects.

Requirements:

  • 3+ years of contact center technology experience.
  • Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda, and API Gateway.
  • Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation.
  • Strong programming skills in Python and Java over AWS Lambda APIs.
  • Experience with development and version control tools like Github, AWS Codepipeline.

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