AWS Connect Developer in Washington, D.C.
3 days ago
Location: Washington, D.C. (100% Onsite)
Duration: Long term
Education: Bachelor's degree
Clearance: Public Trust
Client: Department of Education through Accenture Federal Services
Specialization: Cloud Infrastructure Implementation
Technical Skills:
- 3-5 years of experience in AWS Lex
- 3-5 years of experience in Cloud Contact Center Implementation
- 3-5 years of experience in AWS Kinesis
- 3-5 years of experience in Amazon Connect
- 3-5 years of experience in AWS Lambda
Job Description:
As an AWS Connect Developer, you will provide functional and technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for an application or group of applications. You will assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.
The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.
Basic Qualifications:
- Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda, and API Gateway (preferably in GovCloud)
- Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferably in an Enterprise scale environment)
- 3+ years of contact center technology experience (preferably in an Enterprise scale environment)
- Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
- Must have strong programming skills in Python and Java over AWS Lambda APIs
- Experience with development and version control tools like GitHub, AWS CodePipeline
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