Training Specialist

2 months ago

Philadelphia, United States Eminence Organic Skin Care Full time

Training Specialist – Eastern Pennsylvania (Philadelphia and surrounding cities)

Full-Time Remote/Telecommute position

Contracted & commission-based role

Esthetics License Required


Role Summary

The Training Specialist will contract directly to the Outside Sales Representative (OSR) to represent Eminence and is not an employee of Eminence. The roles and responsibilities listed below will take an average of 5 days per week. The number of hours worked per week will depend on the number of accounts that need to be trained in any given week. The candidate should have some level of flexibility to accommodate these 5 days per week.


As the Training Specialist, your focus is to provide training and sales support to existing Spa Partner accounts. You will work closely with the OSR and the Eminence Central Office in Vancouver, Canada to provide extraordinary training and service to Spa Partners. As part of the Outside Sales team, you will also receive and process Spa Partner orders while fielding inquiries regarding orders and trainings. You will use expert knowledge of products, skin care, massage therapy, seasonal promotions, training techniques and extraordinary Spa Partner service to provide exciting training to each Spa Partner on a regular basis.


Responsibilities

  • Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 30-Sep of each calendar year)
  • Conduct regular business meetings with the decision-maker(s) at each Spa
  • regularly prospect new Spa Partner accounts within the assigned geographical area
  • Increase product penetration by expanding the Eminence product portfolio in each Spa Partner account
  • Drive 'uptake' of seasonal Eminence promotions and other Eminence promotions as directed by the OSR
  • Partner with Spa Partners and the OSR to address challenges and opportunities in each business (including, for examples: menus, backbar, retail merchandising, and pricing) – including use of the Eminence Onsite Quarterly Checklist and Marketing Checklist
  • Deliver training to each Spa Partner at their spa location on a quarterly basis and provide Monthly Support Visits to Spa Partners that achieve a specific revenue threshold
  • Providing Opening Order training once a month for the first 3 months after opening a new account, as directed by the OSR
  • Maximize the information retention of Spa Partners through tailored, inspirational, question-based training
  • Product Instruction Manuals are provided by Eminence
  • Send an After Training follow-up email to each account within 48 hours to answer any unresolved questions during training, provide any promised material, etc.
  • Assist Spa Partners with placing orders and managing their inventory
  • Support Spa Partners with the coordination of special events as directed by the OSR
  • Record a detailed recap of all on-site training to be sent to the OSR within 48 hours
  • Opportunity to attend annual local Tradeshow(s) and Regional Training Events with OSR as a representative of Eminence
  • Attend Eminence Annual Business Conference in Vancouver once a year (approximately 5 days in July or August) for further training and education


Qualifications

  • Has a current Esthetician Licence and has been currently practicing for a minimum of 2-3 years
  • Has experience with Eminence Organic Skin Care Treatments in a Spa - preferred
  • Ability to travel overnight within the territory & ability to travel outside of territory as necessary - required
  • Valid driver's license and vehicle for assigned territory - required
  • Customer Service experience – minimum 2 years
  • Sales Experience – minimum 1 year
  • Training facilitation and/or presentation experience - preferred
  • Excellent communication skills
  • Excellent organizational skills - punctuality and reliability are essential
  • Customer service skills
  • Computer skills (especially PowerPoint, MS Word, Excel and Outlook)
  • Training facilitation and/or presentation experience – preferred


The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

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