Client Services Director

4 weeks ago

Austin, United States Meet Full time

Summary:

I am excited to be partnered with my client, a global, privately-held Medical Communications agency, on their search for a detail-oriented + enthusiastic Client Services Director to join their top-tier Client Services team. Since being founded the team has seen phenomenal and sustained organic growth, working across Medical Affairs, Publications, Promotional, Commercial and Regulatory spaces for their roster of blue-chip pharmaceutical companies and biotech's


Continuing their growth, the team are excited to bring on someone new to join their Director-level leadership team, in the form of an Client Services Director As Client Service Director, you'll bring a wealth of experience in the medical communications industry, leading and driving multiple accounts with finesse. Your role extends beyond excellent project and client management skills; you possess a high level of scientific and strategic knowledge, becoming a trusted partner to our clients. Interested? Apply below or reach out directly to learn more.


Job Description:

  • Proactively manage client relationships, ensuring satisfaction with services.
  • Utilize extensive therapeutic and medical education tactics experience.
  • Provide strategic and operational direction to account teams.
  • Anticipate and address client needs with minimal guidance.
  • Implement quality standards and best practices.
  • Effectively drive projects, ensuring the highest standards are met.
  • Lead strategic discussions and routine client/agency reviews.
  • Collaborate with the scientific team lead to optimize resources.
  • Drive actions forward, maintaining a solution-focused approach.
  • Oversee account financials and business unit KPIs.
  • Work closely with the VP, Client Services to set revenue targets.
  • Responsible for accurate account and business unit forecasting.
  • Drive new business opportunities and actively lead pitches.
  • Manage team resourcing needs in conjunction with VPs.
  • Contribute to the career development of direct reports and their teams.
  • Line manage multiple team members, providing constructive feedback.
  • Coach and mentor agency-wide, forming excellent senior-level relationships.


Skills Required:

  • Bachelor's degree in a related field
  • A minimum of 9 years' experience working within Medical Communications
  • Experience working and thriving in client-facing roles within fast-paced agencies
  • Strong relationship building and strengthening skills, with both clients and HCPs
  • Has a high level of scientific knowledge
  • Experience managing teams and collaborating effectively with wider business units such as scientific and creative


Contact:

Please contact Kristyn Coldewey on email at kristyn@peoplewithchemistry.com if you would like to learn more about this opportunity.

  • Client Services Director

    7 days ago

    Austin, United States Unreal Gigs Full time

    Introduction:Are you a strategic leader with a passion for delivering exceptional service and building long-term client relationships? Do you have the expertise to oversee client accounts, ensure service excellence, and drive business growth? If you’re a client-focused professional who excels at aligning services with client needs while fostering team...

  • Client Services Director

    4 days ago

    Austin, Texas, United States Unreal Gigs Full time

    About the RoleWe are seeking a highly skilled Client Services Director to lead our client service efforts and drive business growth at Unreal Gigs. As a strategic leader, you will be responsible for managing client relationships, overseeing service delivery, and leading a team to ensure that clients receive exceptional service.Key ResponsibilitiesClient...

  • Director of Network Services

    3 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Director of Network Services reports to the Director of Converged Services. The Director of Network Services oversees a division with highly complex technical and administrative functions. This position oversees the network backbone, WAN (Wide Area Network), selected LAN (Local Area Network), and network security for over 60, users...

  • Client Service Representative

    4 days ago

    Austin, Texas, United States Advisor Employee Services Full time

    Job Description:The Client Service Administrator will be responsible for providing exceptional client service and support to our clients and advisors. This role will involve servicing the existing client base with all service requests, including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment...

  • Director, Client Engagement

    3 weeks ago

    Austin, Texas, United States Visa Full time

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Client Service Representative

    2 months ago

    Austin, United States Marquee Event Group Full time

    Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Austin - Austin** **Job Description** Client Services Representative (CSR) Marquee Event Rentals is the premier Event Planning Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory in the...

  • Client Services Coordinator

    3 hours ago

    Austin, United States Community Medical Services Full time

    Overview: Shift: Monday-Friday 5:15am - 01:30pm and Saturday 7:00am to 10:00am Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a...

  • Corporate Client Services Advisor

    1 week ago

    Austin, Texas, United States Capitol Services Full time

    Job OverviewCapitol Services is in search of a skilled Corporate Client Service Specialist to enhance our dedicated team.Established in 1978, Capitol Services has emerged as a premier provider of services tailored for legal and financial professionals across the nation. Our objective is to deliver exceptional, high-quality service to our clients while...

  • Client Service Representative

    1 month ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Free food & snacks Opportunity for advancement Paid time off Training & development Wellness resources Benefits/Perks Career Advancement Opportunities Fun Working Environment Interact with Pets Locally-owned and independent Job Summary Welcome to...

  • Client Service Representative

    2 months ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCareer Advancement OpportunitiesFun Working EnvironmentInteract with PetsLocally-owned and independentJob SummaryWelcome to Meow Bark Veterinary!  We are a brand-new, locally-owned veterinary clinic dedicated to providing compassionate and high-quality care to pets and their families. As we open our doors, we are...

  • Client Service Representative

    2 months ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsFree food & snacksOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksCareer Advancement OpportunitiesFun Working EnvironmentInteract with PetsLocally-owned and independentJob SummaryWelcome to...

  • Client Service Representative

    2 months ago

    Austin, United States MEOW BARK VETERINARY SERVICES PLLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsFree food & snacksOpportunity for advancementPaid time offTraining & developmentWellness resourcesBenefits/PerksCareer Advancement OpportunitiesFun Working EnvironmentInteract with PetsLocally-owned and independentJob SummaryWelcome to...

  • Director of Strategic Client Partnerships

    1 day ago

    Austin, Texas, United States PMG Worldwide LLC Full time

    About the RoleAs a Senior Director of Client Strategy at PMG Worldwide LLC, you will play a pivotal role in shaping the strategic direction for our diverse clientele and fostering a vibrant, diverse team of leads and supervisors.Key ResponsibilitiesDevelop and execute robust media plans that meet client objectives and drive business results.Collaborate with...

  • Client Services Specialist

    2 weeks ago

    Austin, United States Medical Equation Inc Full time

    Job DescriptionJob DescriptionDescription:Reports to: Client Services DirectorDirect Reports: NoneFLSA: Hourly, Non-ExemptGeneral Summary: The Client Services Specialist is a customer service position. They are the first line of contact with clients needing assistance. Essential FunctionsAnswer and screen inquiry calls and e-mails from prospective clients,...

  • Client Services Receptionist

    4 days ago

    Austin, Texas, United States Quest Trust Company Full time

    Position: Front Desk ReceptionistLocation: Austin, TexasExperience Level: Entry-levelCompensation: $15 - $20 / hrAbout Quest Trust Company:At Quest Trust Company, we are dedicated to providing an exceptional work environment that emphasizes excellence, ambition, collaboration, and a positive workplace culture. We prioritize education and training, alongside...

  • Client Success Manager

    1 week ago

    Austin, Texas, United States Modernize Home Services Full time

    Job OverviewCompany BackgroundAt Modernize (a QuinStreet division), we are dedicated to transforming the home improvement experience by connecting enthusiastic homeowners with reputable contractors. With over a decade of expertise in online lead generation, we play a pivotal role in the $300 billion home improvement sector, ensuring that homeowners find the...

  • Client Relationship Manager

    1 week ago

    Austin, Texas, United States Modernize Home Services Full time

    Job OverviewCompany BackgroundAt Modernize (a QuinStreet division), our objective is to streamline home enhancement by connecting proactive homeowners with qualified service providers. With over a decade of experience as a leader in online lead generation within the $300 billion home improvement sector, we are committed to developing innovative brands and...

  • Director of Reconstruction Services

    6 days ago

    Austin, Texas, United States SERVPRO of Hyde Park, Central Austin - 12031 Full time

    About SERVPRO of Hyde Park, Central AustinSERVPRO of Hyde Park, Central Austin is a reputable company offering commercial and residential reconstruction services. Our expertise covers various projects, including warehouse reconstruction, industrial facilities, hospitals, and more. We are dedicated to providing top-quality service and skilled workmanship to...

  • Director of Reconstruction Services

    7 days ago

    Austin, United States SERVPRO of Hyde Park, Central Austin - 12031 Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance SERVPRO of Hyde Park, Central Austin - 12031 is looking for a Director of Reconstruction Services! Company Overview SERVPRO of Hyde Park, Central Austin - 12031 is a reputable company offering commercial and residential reconstruction services. Our expertise covers various...

  • Director of Clinical Services/Clinical Director/Clinical Supervisor

    2 months ago

    Austin, United States Jordan And Associates Consulting Full time

    Job DescriptionJob DescriptionJordan And Associates Consulting is actively matching amazing healthcare organizations and candidates together. We’re opening doors to promising roles and career paths for candidates in many geographical markets across the United States with numerous healthcare organizations.Clinical Director / Mental Health Program...