Technical Support Associate

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

White Plains, United States Talon Professional Services Full time

Job Title: Technical Support Associate

Status: Contract (right to hire potential)

Remote: No – onsite required


Are you a Technical Support Associate looking for your next career move in a really great city? Close to shops and restaurants, our client has an immediate need for a consultant to join an existing team to provide walk up support to end users within the company. There is a chance this contract could turn into a full-time position dependent upon the quality of work provided. Qualified candidates must have excellent communication skills, be a team player and have a knack for detail and a "can-do" attitude.


Qualified candidates must have strong interpersonal skills to interact positively and productively with end users. Under limited supervision, this person will be responsible for providing hands-on technical support and maintenance for company's computing environment. This includes but is not limited to the support for day-to-day operations of all hardware and software technologies for desktop, laptop, and mobile device along with inventory and shipping of equipment to/from new users. In this role you will also be responsible for providing break/fix support and conference room setups.


End User Support responsibilities

  • Demonstrate a "can do" attitude to provide superior customer service in a fast-paced environment.
  • General in person desktop support of end-user equipment and software (Windows 10 Active Directory Environment).
  • Support business software including Microsoft Office and various proprietary systems:
  • Office 365
  • Zendesk
  • Okta
  • AirWatch
  • Triage incoming tickets on a rotating schedule with other support team members.
  • A+ Certification
  • Microsoft Intune
  • Operating system and Hardware support
  • Support telephony, mobile device management and messaging (iPhone, Android, Blackberry - ActiveSync).
  • Document support interactions in the ticketing system following policies, procedures and processes.
  • Setup audio-visual equipment for scheduled and impromptu meetings.

Other duties and responsibilities

  • Track and send out equipment to new users
  • Handle break/fix issues
  • Provide onsite – in person support
  • Maintain proper documentation.
  • Participate in the continuous assessment and improvement of the quality of care and services provided by the Desktop Support Team.
  • Proactively identify potential areas of risk and escalate within the Infrastructure team as needed.

The ideal candidate will have:

  • Ability to support a variety of technologies, business departments and systems, and independently resolve problems and proactively communicate solutions.
  • Ability to establish and maintain effective relationships with internal team members and system users.
  • Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
  • Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems, office 365, messaging (Exchange), Intune, Okta, and Dell

If you or someone you know is qualified for this position and looking to join a reputable company with excellent benefits, team culture and great work life balance - please contact your dedicated IT Talon Recruiter today


Talon Technology consultants have the ability to take advantage of the following benefits:

  • Group Health Insurance
  • Group Dental Insurance
  • Group Vision Insurance
  • Short Term Disability Plan
  • Long Term Disability Plan
  • Basic Life Insurance
  • Flexible Spending Accounts
  • Health Savings Account
  • 401K Plan
  • Direct Deposit
  • Employee Service Center
  • Referral Bonus Program
  • Loyalty and Longevity Bonus Program
  • Plum Benefits

  • Technical Support Associate

    5 days ago

    White Plains, United States Talon Professional Services Full time

    Job Title: Technical Support Associate Status: Contract (right to hire potential) Remote: No onsite required Are you a Technical Support Associate looking for your next career move in a really great city? Close to shops and restaurants, our client has an immediate need for a consultant to join an existing team to provide walk up support to end users...

  • Technical Support Associate

    2 weeks ago

    White Plains, United States Talon Professional Services Full time

    Job Title: Technical Support Associate Status: Contract (right to hire potential) Remote: No – onsite required Are you a Technical Support Associate looking for your next career move in a really great city? Close to shops and restaurants, our client has an immediate need for a consultant to join an existing team to provide walk up support to end users...

  • Technical Support Specialist

    1 week ago

    White Plains, United States CareerBuilder Full time

    Technical Support Specialist Description: White Plains, NY client seeking a Level 1-2 Tech Support Specialist for an immediate 3-4+ month temp/contract opportunity. Required skills include 1-2+ years MS Office 365 (Outlook, Word, XL, PowerPoint) application support experience, strong desktop hardware/break-fix skills and experience with Azure AD. API...

  • Senior Technical Integration Engineer

    1 week ago

    White Plains, United States Henderson Harbour Group Full time

    Senior Technical Integration Engineer IT - Systems White Plains , NY Permanent Feb 4, 2024 Compensation: $150,000 Senior Technical Integration Engineer – 8066 Our client, a large international law firm, is looking for a Senior Technical Integration Engineer to join their team. This is a hybrid role based in White Plains NY. As a Senior Technical...

  • IT Support Technician

    1 week ago

    Scotch Plains, United States Technical Adventures Full time

    Job DescriptionJob DescriptionWe are seeking an IT Support Technician - Remote & Onsite to join our team! You will resolve computer-related issues for your clients. Responsibilities:Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software...

  • Technical Lab

    1 week ago

    White Plains, United States Equiliem Full time

    Technical Lab - Histotechnician Shift: 7AM-3:30PM EST - flexible Monday-Friday Job Description: 1. Under general supervision and according to policies and procedures, perform routine and non-routine activities involved in the preparation of slides, for microscopic evaluation by pathologist(s) 2. Process paperwork associated with accessioning and...

  • Governance and Audit Response Associate

    Found in: Talent US C2 - 1 week ago

    White Plains, United States SMBC Group Full time

    The anticipated salary range for this role is between $86,000.00 and $143,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual...

  • Program Support Assistant

    Found in: beBee jobs US - 2 weeks ago

    White Plains, New York, United States Department Of Veterans Affairs Full time

    Summary Position is in the Office of Community Care (OCC) at the VA Southern Oregon Rehabilitation Center (VA SORCC) and Clinics at White City, Oregon. The primary purpose of the position is to provide technical and program support on all administrative and management functions including but not limited to planning, programming, assessments, inspections,...

  • Senior Technical Compliance Business Analyst

    3 days ago

    White Plains, United States Saxon Global Full time

    Job Description: Anti-Fraud Team is looking for an Analyst and Associate level compliance Business analyst to support a project. The Analyst will be working on a project within the Anit-Fraud team. This teams primary focus is on External Fraud related items.On a day to day, the candidate will be doing business research, documenting requirements, preparing...

  • Senior Technical Compliance Business Analyst

    1 week ago

    White Plains, United States Saxon Global Full time

    Job Description: Anti-Fraud Team is looking for an Analyst and Associate level compliance Business analyst to support a project. The Analyst will be working on a project within the Anit-Fraud team. This teams primary focus is on External Fraud related items. On a day to day, the candidate will be doing business research, documenting requirements, preparing...

  • Support Engineer Level II

    1 week ago

    White Plains, United States Edutek, Ltd. Full time

    Job DescriptionJob DescriptionWe are an established IT Services firm looking to hire an energetic, motivated individual with strong interpersonal skills to provide onsite technical support to our clients (desktops, servers, network). Multiple work locations available throughout the metro area.Support Engineer Level 2 The position calls for a hard-working...

  • Technical lead

    7 days ago

    White Plains, United States Treehouse Strategy and Communications Full time

    Company Description Treehouse Strategy is a management consulting company that specializes in helping language companies around the world grow and get to the next level. We work with language companies on sales strategies, marketing plans, marketing initiatives execution (rebranding strategy, website redesign, social media management, SEO, etc.), technology...

  • Litigation Associate Attorney

    Found in: Lensa US P 2 C2 - 1 week ago

    White Plains, United States LAW FIRM , PLLC Full time

    Job Description Job Description Commercial Litigation Attorney Our legal team is committed to providing each client with quality counsel, innovative solutions, and personalized service. Founded in 2000, the firm offers the legal expertise of its 110+ attorneys, who have accumulated experience and problem-solving skills over decades of practice. We are a...

  • Litigation Associate Attorney

    1 week ago

    White Plains, United States Law Firm Full time

    Job DescriptionJob DescriptionCommercial Litigation AttorneyOur legal team is committed to providing each client with quality counsel, innovative solutions, and personalized service. Founded in 2000, the firm offers the legal expertise of its 110+ attorneys, who have accumulated experience and problem-solving skills over decades of practice. We are a...

  • Associate Attorney

    1 week ago

    White Plains, United States Douglas Family Law Group, PLLC Full time

    Hey Future Team! We are recruiting the BEST of the BEST for our legal team as we are growing and expanding! We at Douglas Family Law Group strive for excellence and greatness! Are you a self starter individual with a passion to help people? Enjoy working collaboratively and also independently? Do you have the sense to leave your job because of toxic work...

  • Associate Attorney

    Found in: Appcast US C2 - 1 week ago

    White Plains, United States Douglas Family Law Group, PLLC Full time

    Hey Future Team! We are recruiting the BEST of the BEST for our legal team as we are growing and expanding! We at Douglas Family Law Group strive for excellence and greatness! Are you a self starter individual with a passion to help people? Enjoy working collaboratively and also independently? Do you have the sense to leave your job because of toxic work...

  • Associate Attorney

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    White Plains, United States Douglas Family Law Group, PLLC Full time

    Hey Future Team! We are recruiting the BEST of the BEST for our legal team as we are growing and expanding! We at Douglas Family Law Group strive for excellence and greatness! Are you a self starter individual with a passion to help people? Enjoy working collaboratively and also independently? Do you have the sense to leave your job because of toxic work...

  • Administrative Associate

    Found in: Appcast US C2 - 1 week ago

    White Plains, United States Solomon Page Full time

    Our client, a well-established company is looking to hire an Administrative Assistant to start right away. This position will be located on site in the White Plains office.Responsibilities:Administrative support such as answering phones, direct calls, email correspondence, etc.Act as a point of contact for visitors and employees Maintain and update records...

  • Administrative Associate

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    White Plains, United States Solomon Page Full time

    Our client, a well-established company is looking to hire an Administrative Assistant to start right away. This position will be located on site in the White Plains office.Responsibilities:Administrative support such as answering phones, direct calls, email correspondence, etc.Act as a point of contact for visitors and employees Maintain and update records...

  • Technical Lab

    2 weeks ago

    East White Plains, United States MTSS Full time

    Job DescriptionJob DescriptionJob Description: 1. Under general supervision and according to policies and procedures, perform routine and non-routine activities involved in the preparation of slides, for microscopic evaluation by pathologist(s) 2. Process paperwork associated with accessioning and reporting. 3. Ensure proper tissue processing. 4. Under...