Technical Support Associate

4 weeks ago

White Plains, United States Talon Professional Services Full time

Job Title: Technical Support Associate

Status: Contract (right to hire potential)

Remote: No onsite required

Are you a Technical Support Associate looking for your next career move in a really great city? Close to shops and restaurants, our client has an immediate need for a consultant to join an existing team to provide walk up support to end users within the company. There is a chance this contract could turn into a full-time position dependent upon the quality of work provided. Qualified candidates must have excellent communication skills, be a team player and have a knack for detail and a 'can-do' attitude.

Qualified candidates must have strong interpersonal skills to interact positively and productively with end users. Under limited supervision, this person will be responsible for providing hands-on technical support and maintenance for company's computing environment. This includes but is not limited to the support for day-to-day operations of all hardware and software technologies for desktop, laptop, and mobile device along with inventory and shipping of equipment to/from new users. In this role you will also be responsible for providing break/fix support and conference room setups.

End User Support responsibilities

  • Demonstrate a 'can do' attitude to provide superior customer service in a fast-paced environment.
  • General in person desktop support of end-user equipment and software (Windows 10 Active Directory Environment).
  • Support business software including Microsoft Office and various proprietary systems:
  • Office 365
  • Zendesk
  • Okta
  • AirWatch
  • Triage incoming tickets on a rotating schedule with other support team members.
  • A+ Certification
  • Microsoft Intune
  • Operating system and Hardware support
  • Support telephony, mobile device management and messaging (iPhone, Android, Blackberry - ActiveSync).
  • Document support interactions in the ticketing system following policies, procedures and processes.
  • Setup audio-visual equipment for scheduled and impromptu meetings.

Other duties and responsibilities

  • Track and send out equipment to new users
  • Handle break/fix issues
  • Provide onsite in person support
  • Maintain proper documentation.
  • Participate in the continuous assessment and improvement of the quality of care and services provided by the Desktop Support Team.
  • Proactively identify potential areas of risk and escalate within the Infrastructure team as needed.

The ideal candidate will have:

  • Ability to support a variety of technologies, business departments and systems, and independently resolve problems and proactively communicate solutions.
  • Ability to establish and maintain effective relationships with internal team members and system users.
  • Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
  • Knowledge of Microsoft Server technology and infrastructure platforms including Windows server operating systems, office 365, messaging (Exchange), Intune, Okta, and Dell

If you or someone you know is qualified for this position and looking to join a reputable company with excellent benefits, team culture and great work life balance - please contact your dedicated IT Talon Recruiter today

Talon Technology consultants have the ability to take advantage of the following benefits:

  • Group Health Insurance
  • Group Dental Insurance
  • Group Vision Insurance
  • Short Term Disability Plan
  • Long Term Disability Plan
  • Basic Life Insurance
  • Flexible Spending Accounts
  • Health Savings Account
  • 401K Plan
  • Direct Deposit
  • Employee Service Center
  • Referral Bonus Program
  • Loyalty and Longevity Bonus Program
  • Plum Benefits

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