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Business Operations Assistant

2 months ago

Ann Arbor, United States Hospice of Michigan Full time

Job Summary: The Business Operations Assistant is responsible for administrative and clerical support of the patient care team to ensure efficient, effective day-to-day operations within the team office(s).

Essential Functions:

  • Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes.
  • Accurately enters all appropriate information into electronic documentation system(s) in a timely manner.
  • Adheres to defined follow-up protocols for internal and external customers not requiring immediate assistance but having service needs that must be met and/or are unresolved.
  • Prints, prepares and reviews various reports and information that support the efficient day-to-day operations of the department and organization.
  • Attends and provides administrative and clerical support for departmental meetings as required.
  • Copies, faxes and/or emails various documents as needed to support the efficient day-to-day operations of the department and forwards and/or files information appropriately.
  • Maintains and updates departmental resource materials as required.
  • Greets incoming visitors and accepts/transfers incoming calls promptly and courteously.
  • Proactively problem solves, anticipates needs, and initiates solutions for both internal and external customers.
  • Processes incoming and outgoing mail on a daily basis.
  • Prepares requisitions to maintain necessary supplies and forms to ensure smooth daily operations.
  • Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
  • Adjusts to changes in workload and schedules based on changing departmental/organizational priorities.
  • Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth.
  • Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements.
  • Adheres to the NorthStar standards to care for every person, every time, 100% of the time.


Qualifications:

  • High school diploma or equivalent required.
  • One (1) to two (2) years’ clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred.
  • Computer literate, with basic Microsoft Office Word and Excel skills required.
  • Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines.
  • Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
  • Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
  • Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required.
  • Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy.
  • The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted.
  • Must have reliable transportation.
  • This position may require travel between office sites as scheduled.
  • This position will require weekend hours on a scheduled basis.
  • Must be eligible to work in the United States.