Current jobs related to Mortgage Loan Processor - Lake Forest - Mr. Cooper

  • Mortgage Loan Processor

    2 days ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLAs,...

  • Mortgage Loan Processor

    1 week ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...

  • Mortgage Loan Processor

    1 month ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLAs,...

  • Mortgage Loan Processor

    1 week ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...

  • Mortgage Loan Processor

    1 week ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...

  • Loan Processor

    3 weeks ago

    Lake Forest, California, United States Nationstar Mortgage LLC dba Mr. Cooper. Full time

    Job Title: Loan ProcessorAt Mr. Cooper Group, we're dedicated to making the dream of homeownership possible. As a Loan Processor, you'll play a vital role in delivering exceptional customer care and ensuring a seamless mortgage fulfillment process.Key Responsibilities:Act as a customer advocate and single point of contact for assigned customers to generate...

  • Mortgage Loan Processor

    3 weeks ago

    Ballston Lake, United States Imagine Staffing Technology Full time

    Job SummaryWe are seeking a detail-oriented Mortgage Processor to join our team at Imagine Staffing Technology. As a Mortgage Processor, you will be responsible for processing conventional and government loan requests based on product, underwriting, and state-specific guidelines.Key ResponsibilitiesCommunicate effectively with all parties involved in a new...

  • Mortgage Loan Processor

    4 weeks ago

    Ballston Lake, United States Collabera Full time

    Mortgage Processor Job DescriptionWe are seeking a skilled Mortgage Processor to join our team at Collabera. As a Mortgage Processor, you will be responsible for processing conventional and government loan requests based on product, underwriting, and state-specific and investor guidelines.Key Responsibilities:Maintain effective communication with all...

  • Mortgage Processor for Broker

    2 weeks ago

    Lake Forest, California, United States Valorem Lending Full time

    Job DescriptionValorem Lending is expanding and seeking a skilled Mortgage Processor to join our team. As a Mortgage Processor, you will be responsible for managing a pipeline of 60+ loans and working closely with top-producing loan originators to ensure timely and accurate loan processing.The ideal candidate will have a minimum of two years of verifiable...

  • Mortgage Processor for Broker

    4 weeks ago

    Lake Forest, California, United States Valorem Lending Full time

    Job DescriptionValorem Lending is expanding its team and seeking a highly skilled Mortgage Processor to join our brokerage firm. As a Mortgage Processor, you will play a critical role in ensuring the smooth processing of mortgage loans for our top-producing loan originators.Key Responsibilities:Process mortgage loans from application to closing, ensuring...

  • Mortgage Loan Processor

    2 weeks ago

    ballston lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Position OverviewWe are seeking a detail-oriented and organized Mortgage Loan Processor to join our team at Imagine Staffing Technology, An Imagine Company. As a Mortgage Loan Processor, you will be responsible for processing conventional and government loan requests based on product, underwriting, and state-specific and investor guidelines....

  • Mortgage Loan Officer

    7 days ago

    Lake Forest, California, United States Nationstar Mortgage LLC dba Mr. Cooper. Full time

    Mortgage Loan Officer OpportunityAt Nationstar Mortgage LLC d/b/a Mr. Cooper, we're dedicated to making homeownership possible for our customers. As a Mortgage Loan Officer, you'll play a vital role in providing exceptional customer service and guiding clients through the mortgage loan process.Key ResponsibilitiesDeliver outstanding customer service and...

  • Mortgage Loan Specialist

    4 weeks ago

    Lake Forest, California, United States F1 Technical Solutions, Inc. Full time

    Mortgage Loan Processor RoleWe are seeking a skilled Mortgage Loan Processor to join our team at F1 Technical Solutions, Inc.Key Responsibilities:Act as the primary point of contact for customers throughout the mortgage fulfillment processEnsure exceptional customer service by effectively managing communications and resolving issues in a timely...

  • Mortgage Loan Specialist

    4 weeks ago

    Lake Forest, California, United States F1 Technical Solutions, Inc. Full time

    Mortgage Loan Processor RoleWe are seeking a skilled Mortgage Loan Processor to join our team at F1 Technical Solutions, Inc.Key Responsibilities:Act as the primary point of contact for customers throughout the mortgage fulfillment processEnsure exceptional customer service by effectively managing communications and resolving issues in a timely...

  • Residential Mortgage Loan Processor

    1 month ago

    Ballston Lake, United States Lighthouse Technology Services Full time

    Mortgage Processor Job DescriptionLighthouse Technology Services is seeking a skilled Mortgage Processor to join our team. This is a 12+ month contract opportunity that can be based in either Ballston Spa, NY or Buffalo, NY.Job Summary:This role is responsible for processing conventional and government loan requests based on product, underwriting, and...

  • Mortgage Loan Officer

    2 weeks ago

    Lake Forest, California, United States Mr. Cooper Full time

    Unlock the Dream of HomeownershipAt Mr. Cooper Group, we're dedicated to making the dream of homeownership a reality for our customers. As a Mortgage Loan Officer, you'll play a vital role in helping individuals achieve this goal.About the RoleWe're seeking a highly skilled and customer-focused Mortgage Loan Officer to join our team. In this role, you'll be...

  • Mortgage Loan Processor

    3 weeks ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview Are you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    2 weeks ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview Are you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our clients dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    3 weeks ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    2 weeks ago

    ballston lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

Mortgage Loan Processor

2 months ago

Lake Forest, United States Mr. Cooper Full time

The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLA’s, and resolving all customer concerns regarding their mortgage application through funding of the customer’s new loan. This is a hybrid role located in Lake Forest, CA.


Responsibilities:

  • Act as a customer advocate and single point of contact for assigned customers to generate the highest level of customer satisfaction through differentiated world class service.
  • Complete all work within established workflow processes and policies / procedures.
  • Properly document BOSS – Director and our Loan Origination System (Encompass) with notes resulting from communication with customers.
  • Be well versed and knowledgeable of all workflow process and policies and procedures
  • Complete all required outbound calls for loans in your workflow including: Welcome Calls, Status Calls, CD Calls, Closing Coordination, etc.
  • Meet / exceed Performance Goals / Objectives / Key Metrics per scorecard.
  • Promptly respond to customer emails / inbound calls within established SLAs.
  • Takes full ownership of assigned pipeline and manage proactively to resolve any customer escalations. Follow through and resolve all identified issues within specified SLA’s.
  • Complete weekly pipeline reviews to ensure all assigned loans are progressing per schedule and to identify any issues / problems that need to be escalated for timely resolution. provide status updates, address concerns/ questions / issues and determine specific actions needed to improve overall cycle times & customer satisfaction.
  • Provide loan status updates to organization’s sales force & management as needed and engage on complex or unique issues to effectively resolve as required.
  • Provide feedback to management on how to improve workflows & processes to deliver improved service to our customers.
  • Constantly learn and improve from established feedback loop routines to complete tasks correctly and in a timely manner.
  • All other responsibilities as assigned.


Experience & Qualifications

  • High school diploma or GED required - Associate’s degree in accounting, finance, or business preferred.
  • 1+ years loan processing experience preferred
  • Must have excellent written and verbal communication skills.
  • Familiarity and knowledge of government and/or agency loan programs and guidelines a plus.
  • Excellent computer skills required including proficiency with originations systems and Microsoft Office products. Encompass Loan Origination System experience is a plus.
  • Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.