Loan Processor
1 day ago
At Mr. Cooper Group, we're dedicated to making the dream of homeownership possible. As a Loan Processor, you'll play a vital role in delivering exceptional customer care and ensuring a seamless mortgage fulfillment process.
Key Responsibilities:- Act as a customer advocate and single point of contact for assigned customers to generate the highest level of customer satisfaction.
- Complete all work within established workflow processes and policies/procedures.
- Properly document customer interactions and loan status in our systems.
- Meet/exceed performance goals and key metrics.
- Promptly respond to customer inquiries and resolve issues in a timely manner.
- Take ownership of assigned pipeline and proactively manage to resolve customer escalations.
- High school diploma or GED required; associate's degree in accounting, finance, or business preferred.
- Minimum of 1+ years loan processing experience preferred.
- Excellent written and verbal communication skills.
- Familiarity with government and/or agency loan programs and guidelines a plus.
- Proficiency with originations systems and Microsoft Office products.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
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