Mortgage Loan Processor

3 weeks ago

Lake Forest, United States Mr. Cooper Full time

The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLAs, and resolving all customer concerns regarding their mortgage application through funding of the customers new loan.

Responsibilities:

  • Act as a customer advocate and single point of contact for assigned customers to generate the highest level of customer satisfaction through differentiated world class service.
  • Complete all work within established workflow processes and policies / procedures.
  • Properly document BOSS Director and our Loan Origination System (Encompass) with notes resulting from communication with customers.
  • Be well versed and knowledgeable of all workflow process and policies and procedures
  • Complete all required outbound calls for loans in your workflow including: Welcome Calls, Status Calls, CD Calls, Closing Coordination, etc.
  • Meet / exceed Performance Goals / Objectives / Key Metrics per scorecard.
  • Promptly respond to customer emails / inbound calls within established SLAs.
  • Takes full ownership of assigned pipeline and manage proactively to resolve any customer escalations. Follow through and resolve all identified issues within specified SLAs.
  • Complete weekly pipeline reviews to ensure all assigned loans are progressing per schedule and to identify any issues / problems that need to be escalated for timely resolution. provide status updates, address concerns/ questions / issues and determine specific actions needed to improve overall cycle times & customer satisfaction.
  • Provide loan status updates to organizations sales force & management as needed and engage on complex or unique issues to effectively resolve as required.
  • Provide feedback to management on how to improve workflows & processes to deliver improved service to our customers.
  • Constantly learn and improve from established feedback loop routines to complete tasks correctly and in a timely manner.
  • All other responsibilities as assigned.

Experience & Qualifications

  • Minimum of 1+ years loan processing experience preferred.
  • Must have excellent written and verbal communication skills.
  • Familiarity and knowledge of government and/or agency loan programs and guidelines a plus.
  • Excellent computer skills required including proficiency with originations systems and Microsoft Office products. Encompass Loan Origination System experience is a plus.
  • Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.

  • Mortgage Loan Processor

    4 weeks ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...

  • Mortgage Loan Processor

    4 weeks ago

    Lake Forest, United States Mr. Cooper Full time

    The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...

  • Mortgage Loan Officer

    4 weeks ago

    Lake Forest, California, United States Nationstar Mortgage LLC dba Mr. Cooper. Full time

    Mortgage Loan Officer OpportunityAt Nationstar Mortgage LLC d/b/a Mr. Cooper, we're dedicated to making homeownership possible for our customers. As a Mortgage Loan Officer, you'll play a vital role in providing exceptional customer service and guiding clients through the mortgage loan process.Key ResponsibilitiesDeliver outstanding customer service and...

  • Mortgage Loan Processor

    3 weeks ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    About This OpportunityWe are seeking a skilled Mortgage Loan Processor to join our team at Imagine Staffing Technology, An Imagine Company. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting, and state-specific investor guidelines.Key ResponsibilitiesCommunicate effectively with all...

  • Mortgage Loan Processor

    1 month ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview Are you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our clients dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    1 month ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope: Positional Overview Are you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    1 month ago

    ballston lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    1 month ago

    Ballston Lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Loan Processor

    3 weeks ago

    ballston lake, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you a meticulous and dedicated Mortgage Processor looking a new contingent opportunity? Join our client’s dynamic team where your expertise will shine, and your contributions will be valued. In this role, you will be responsible for processing conventional and government loan requests based on product, underwriting,...

  • Mortgage Processor

    4 weeks ago

    Ballston Lake, United States Imagine Staffing Technology Full time

    Job Title: Mortgage ProcessorJob Summary:Mortgage Processor is responsible for processing conventional and government loan requests based on product, underwriting, and state-specific and investor guidelines. The ideal candidate will have a keen eye for detail, excellent organizational skills, and a passion for delivering exceptional service.Key...

  • Mortgage Loan Originator

    4 weeks ago

    Lake Mary, Florida, United States FBC Mortgage Full time

    About the Role:FBC Mortgage is seeking a seasoned Mortgage Loan Originator to join our team in Lake Mary, FL. As a Mortgage Loan Originator, you will be responsible for identifying, developing, and maintaining a quality network of business relationships that will serve as a source of referrals for new mortgage lending opportunities.Key...

  • Loan Processor

    1 month ago

    Forest City, Iowa, United States Manufacturers Bank & Trust Full time

    Job Title: RE Loan ProcessorAt Manufacturers Bank & Trust, we are seeking a highly skilled and detail-oriented RE Loan Processor to join our team.Job Summary:The RE Loan Processor will be responsible for managing loan customers' banking needs by assisting with loan transactions, loan documentation, and responding to customer inquiries with appropriate...

  • Mortgage Loan Officer Assistant

    1 week ago

    Lake Mary, United States SecurityNational Mortgage Company Full time

    Company DescriptionSecurityNational Mortgage Company, established in 1993, is dedicated to servicing residential mortgage loans with nearly one thousand loan professionals nationwide. The company operates professional branch offices across the United States and is headquartered in Salt Lake City, Utah. SNMC has established relationships with leading mortgage...

  • Mortgage Processor

    2 months ago

    Salt Lake City, United States SoFi Full time

    Employee Applicant Privacy NoticeWho we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • Residential Mortgage Processor

    2 months ago

    Ballston Lake, United States Lighthouse Technology Services Full time

    *Hybrid Contract Opportunity* Lighthouse Technology Services is partnering with our client to fill their Mortgage Processor position! This is a 12+ month contract opportunity and can follow a hybrid model in either Ballston Spa, NY or Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. Position Overview: This role is...

  • Mortgage Loan Originator

    4 weeks ago

    Lake Mary, Florida, United States FBC Mortgage Full time

    Job SummaryFBC Mortgage, LLC is seeking a seasoned Mortgage Loan Originator to join our team in Lake Mary, FL. As a key member of our residential lending team, you will be responsible for identifying, developing, and maintaining a quality network of business relationships to drive new mortgage lending opportunities.Key ResponsibilitiesProactively identify...

  • Mortgage Loan Originator

    4 weeks ago

    Lake Mary, Florida, United States FBC Mortgage LLC Full time

    Job SummaryFBC Mortgage, LLC is seeking a seasoned Mortgage Loan Originator to join our team in Lake Mary, FL. As a key member of our mortgage lending team, you will be responsible for originating and closing residential mortgage loans.Key ResponsibilitiesProactively identify and develop a network of business relationships to generate new mortgage lending...

  • Loan Officer

    6 months ago

    Lake Forest, United States Mr. Cooper Full time

    *DUE TO LICENSING RESTRICTIONS, APPLICANTS MUST LIVE WITHIN A 60 MILE RADIUS OF OFFICE LOCATION: 25500 Commercentre Dr, Lake Forest, California 92630At Mr. Cooper Group, You Make the Dream Possible.Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around...

  • Loan Officer

    1 month ago

    Lake Forest, United States Mr. Cooper Full time

    *DUE TO LICENSING RESTRICTIONS, APPLICANTS MUST LIVE WITHIN A 60 MILE RADIUS OF OFFICE LOCATION: 25500 Commercentre Dr, Lake Forest, California 92630At Mr. Cooper Group, You Make the Dream Possible.Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around...

  • Mortgage Loan Originator

    4 weeks ago

    River Forest, Illinois, United States Fifth Third Bank, N.A. Full time

    Mortgage Loan Originator RoleWe are seeking a skilled Mortgage Loan Originator to join our team at Fifth Third Bank, N.A. As a Mortgage Loan Originator, you will be responsible for originating residential 1st mortgage loans for outside referrals. Your primary goal will be to meet standards and objectives defined by management for mortgage loan sales and...