IT Services Professional

19 hours ago


Scottsdale, Arizona, United States Johnson Service Group Full time
Job Overview

We are seeking an experienced IT Services Professional to join our team. This role involves providing technical support to internal employees, mentoring the help desk team members, and handling escalations from other team members. The ideal candidate will have strong technical knowledge of hardware, software, and networking, as well as in-depth knowledge of security best practices including firewalls, access control, encryption, and compliance (e.g., SOC 2, HIPAA).

Key Responsibilities
  • Triage Help Desk & NOC queues
  • Provide technical support to internal employees
  • Participate in on-call rotation with MITS team
  • Assist IT Manager with managing the service desk dashboard
Client Support

The IT Services Professional will be responsible for preparing VMware host and IDS servers for Appliance to deploy and support MDR and IR clients. They will also decommission servers by completing remote data wipe, develop and maintain client relationships, respond appropriately to first-level escalations, and perform monthly maintenance tasks for clients assigned.

System & Network Administration

The IT Services Professional will assist with troubleshooting of VMware & Linux-based Appliance, both onsite and the cluster at AWS and Expedient. They will also assist with support and maintenance on the internal network.

Security and Compliance

The IT Services Professional will assist with updates for network systems (VMware hosts, Nimble, Storage, switches, firewalls, QNAP).



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