IT Services Engineer
5 days ago
We are seeking a highly skilled IT Services Engineer to join our team. This individual will be responsible for providing technical support to internal employees, mentoring the help desk team members, and handling escalations from other team members.
The ideal candidate will have strong technical knowledge of hardware, software, and networking, as well as in-depth knowledge of security best practices including firewalls, access control, encryption, and compliance (e.g., SOC 2, HIPAA).
This role involves troubleshooting, resolving technical issues, and implementing best practices for IT support. The successful candidate will also work to improve response times, manage escalations, and ensure that service level agreements (SLAs) are met and service desk metrics are within target goals.
The estimated salary for this position is $75,000 - $90,000 per year, depending on experience.
Key Responsibilities- Triage Help Desk & NOC queues
- Provide technical support to internal employees
- Participate in on-call rotation with MITS team
- Assist IT Manager with managing the service desk dashboard
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