ServiceNow Administrator

4 weeks ago

Milwaukee, United States Robert Half Full time

A premier local Client is actively seeking an experienced ServiceNow Administrator to join their thriving team. This position is vital to the organization, requiring a unique skill set of ServiceNow deployment, implementation, and integration capabilities along with relevant certifications and training.


Your role will involve major responsibilities including the administration, configuration, and maintenance of the ServiceNow platform. Reporting to the Information Technology Operations Manager, you will be crucial to enhancing IT service management capabilities while working on various ServiceNow components. No C2C. Onsite.



Key Responsibilities:


  • Administer, configure, and maintain the ServiceNow platform.
  • Manage ServiceNow components such as Incident, Problem, Change Management, Asset Management, Customer Service, Project Management, and others.
  • Drive effective integration of ServiceNow with other operational systems.
  • Conduct regular audits and monitor platform licensing.
  • Develop and maintain system workflows, scripts, business rules, and UI policies.
  • Collaborate with stakeholders to understand requirements and implement ServiceNow solutions.
  • Support third-party software integrations, monitoring system performance, and troubleshooting issues.
  • Provide technical support and guidance to end-users and IT staff.
  • Participate in an after-hours support On Call rotation.
  • Collaborate with vendors and contractors and assign tasks.
  • Support the IT team with all technical matters including conducting maintenance events and preparing reports.


"Do you excel at leveraging technology to enhance business processes? Are you an experienced ServiceNow Administrator passionate about maintaining, configuring, and implementing IT platforms? Do you thrive in challenging environments that need your problem-solving skills and technical knowledge? If so, a remarkable opportunity awaits in your field. Join a team where you can reshape the world of IT service management, using your expertise to create significant impact"

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