Client Services Support Specialist II

2 days ago


Toledo, United States Nemsys Full time

Client Services Support Specialist II

Toledo, OH


Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a deeper understanding of IT systems, excellent problem-solving skills, and the ability to manage multiple tasks effectively.


What we can offer YOU:

  • Dental insurance
  • Vision insurance
  • 401k after 1 year
  • Paid time off

Pay: $19 – $24/hour, offer dependent on experience Schedule

  • Monday – Friday
  • 8AM – 5PM
  • In office
  • Occasional travel to customer locations

The right candidate will have:

  • Associate degree in IT or related field; a bachelor’s degree is preferred.
  • Minimum of 3 years of experience in IT support or a related role.
  • Strong knowledge of computer hardware, software, and networking principles.
  • Proficiency in Windows, macOS, and Linux operating systems.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
  • Experience with enterprise software and systems (e.g., CRM, ERP, virtualization platforms).
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Ability to occasionally lift up to 40 lbs.


Our Client Services Support Specialist II will:

  • Handle escalated support tickets and calls, providing complex troubleshooting and resolution for advanced equipment and software configuration, and contributing to IT projects
  • Configure, deploy, and maintain IT equipment, including servers, networking devices, and specialized hardware.
  • Perform software installations, updates, and configurations for a variety of applications.
  • Mentor and assist junior support staff in resolving technical issues and improving their technical skills.
  • Document detailed technical procedures and solutions in the ticketing system.
  • Collaborate with other IT teams to implement and support IT projects and initiatives.
  • Conduct training sessions for end-users on advanced software and systems.
  • Monitor and manage IT systems to ensure optimal performance and security.
  • Maintain accurate inventory records and manage procurement of IT equipment.


Does this sound like the job for you? Apply with a current resume today



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