Client Service Lead

2 days ago


Toledo, Ohio, United States Onsite Management Group Full time
Job Summary

We are looking for a highly skilled Client Service Lead to join our team at Onsite Management Group. As a Client Service Lead, you will be responsible for delivering exceptional customer service, resolving client issues, and providing support to our operations team. This role requires strong communication skills, attention to detail, and a customer-centric approach.

Salary: $55,000 - $75,000 per annum (dependent on experience)

Key Responsibilities
  1. Provide top-notch customer service to internal and external clients, responding to inquiries and resolving issues promptly
  2. Develop and maintain positive relationships with clients, stakeholders, and colleagues
  3. Support the operations team in achieving departmental goals and objectives
  4. Participate in process improvements and suggest innovative solutions to enhance client satisfaction
  5. Maintain accurate records and reports to track client interactions and performance metrics


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