IT Support Specialist
7 days ago
Job Overview
Merge IT LLC is a leading provider of IT talent for Fortune 100 enterprise-level clients. We are currently seeking an IT Support Specialist to join our team.
Estimated Salary Range: $55,000 - $65,000 per annum
About the Role
This is an exciting opportunity for a skilled and motivated individual to work in a fast-paced IT environment. As an IT Support Specialist, you will be responsible for providing technical assistance and support to clients.
Main Responsibilities
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
Requirements
To be successful in this role, you will need:
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy and numeracy skills.
- Demonstrates awareness of health and safety at work.
About Us
Merge IT LLC is an equal opportunity employer, committed to creating an inclusive environment for all employees. We value diversity and believe that a diverse workforce makes us stronger and more innovative.
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