Customer Care Representative

1 day ago

Hollister, United States Marich Confectionery Company Full time

PLEASE NOTE: This position is located in Hollister, CA and is not a remote position. The candidate selected will be expected to be onsite every day while training (Estimating 4-6 weeks). Once training is completed, this position is required to work onsite 4 days a week and is able to work 1 day remotely.


Job Summary

The Customer Care Representative is primarily responsible for taking care of our customers. This individual will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Duties and Responsibilities

  • Take incoming customer service calls and emails, create customer accounts, process customer orders, and resolve customer issues as needed.
  • Build customer and broker relationships through knowledgeable interaction, provide product information, and ensure excellent service and accurate order handling.
  • Interface with co-workers and internal departments, acting as a liaison between the customer and manufacturing to ensure accurate and timely order delivery.
  • Maintain accuracy of customer records by updating account information as required.
  • Work with customer and manufacturing to resolve product or service issues; understanding the customer’s requirements; determining the cause; selecting and communicating the best solution; expediting corrective action; and following up with the customer to ensure proper resolution.
  • Work with customers to recommend potential products based on their feedback and order history/patterns.
  • Prepare various reports as necessary to complete the order process.
  • Works very closely with the shipping department, also with the sample department to ensure customers are receiving their order and samples in a timely manner.
  • Set promotional goals and work as a team to achieve these goals through upselling and reaching out to new customers.
  • May assist with bulk custom product customers/accounts; advises customer on recommended poundage of supplied materials that are needed and coordinates the arrival of materials in conjunction with when production plans to make a product.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Understand customer needs and requirements.
  • Route qualified opportunities to the appropriate sales executives for further development and closure


Required Qualifications

  • High School Diploma or Equivalent
  • 1-2 years of previous customer service experience
  • Computer proficiency and comfortable using computer and software tools.


Personal Qualities

Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player

Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvements

Analytical thinking - Exceptional ability to analyze data and utilize it to make sound business decisions

Customer oriented – Demonstrate strong focus on customer service and client satisfaction while maintaining high ethics and professional integrity in all interactions

Conflict management and resolution skills - Build consensus, anticipate and solve problems

Results focused – Ability to organize and manage multiple, and at times competing priorities

Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively

Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.


Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and listen. Specific vision abilities

required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 


Work Environment

This position involves working in a temperature-controlled office environment with standard office hours. However,

occasional visits to the food manufacturing plant may be required, where employees must adhere to strict safety and hygiene protocols.

Pay Range

The target salary range for this position is $19.00-$20.00/hourly. The actual rate offered will depend on a variety of factors, which may include, as applicable, years of relevant experience. This role is also eligible for an annual incentive bonus plan. 

  • Customer Service Representative

    3 days ago

    Hollister, California, United States Mechanics Bank Full time

    Job SummaryMechanics Bank is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for assisting customers with banking transactions, offering referrals for additional products and services, and delivering excellent customer service.Key...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States Mechanics Bank Full time

    About the RoleMechanics Bank is seeking a part-time Customer Service Representative to join our team at our Hollister Branch. As a Customer Service Representative, you will be responsible for assisting customers with banking transactions and offering referrals for additional products and services.Key ResponsibilitiesCustomer Service: Deliver excellent...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States Casa De Fruta Full time

    Job SummaryCasa De Fruta is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesFront Desk Operations: Greet and assist guests,...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States Dassel's Energy Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Dassel's Energy. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesServe as the primary...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States SpeeDee Oil Change and Auto Service Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Service Writer at SpeeDee Oil Change and Auto Service. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States SpeeDee Oil Change and Auto Service Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Service Writer. As a key member of our team, you will be responsible for providing exceptional customer service, interacting with customers in a friendly and professional manner, and explaining our preventative maintenance services and pricing structure. You will...

  • Customer Service Representative

    2 weeks ago

    Hollister, California, United States SpeeDee Oil Change and Auto Service Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Service Writer at SpeeDee Oil Change and Auto Service. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our...

  • Customer Service Representative

    3 weeks ago

    Hollister, California, United States Domino's Franchise Full time

    Job DescriptionKey Responsibilities:Answer customer calls and take orders in a timely and professional manner.Prepare and cook pizzas and other food items to meet customer demands.Perform general cleaning and light lifting tasks (up to 20lbs) to maintain a clean and safe work environment.Requirements:Be cheerful and punctual, with a strong focus on customer...

  • Customer Service Representative

    1 week ago

    Hollister, California, United States SpeeDee Oil Change and Auto Service Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Service Writer. As a key member of our team, you will be responsible for providing exceptional customer service, explaining our preventative maintenance services and pricing structure, and reviewing services performed and billing customers. If you have a strong...

  • Customer Service Representative

    5 days ago

    Hollister, California, United States Wingstop Restaurants Full time

    Deliver World-Class Service at Wingstop RestaurantsWe're seeking a talented Guest Service Team Member to join our team at Wingstop Airline Highway. As a key member of our crew, you'll be responsible for providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Act as the face and voice of Wingstop, delivering authentic,...

  • Customer Service Representative

    20 hours ago

    Hollister, California, United States Wingstop Restaurants Full time

    Deliver World-Class Service at Wingstop RestaurantsWe're seeking a talented Guest Service Team Member to join our team at Wingstop Airline Highway. As a key member of our crew, you'll be responsible for providing exceptional customer experiences that drive loyalty and retention.Key Responsibilities:Act as the face and voice of Wingstop, delivering authentic,...

  • Customer Service and Sales Representative

    3 weeks ago

    Hollister, California, United States Hashimi Organization Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate at Hashimi Organization. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and...

  • Sales Associate

    2 weeks ago

    Hollister, California, United States Casa De Fruta Full time

    Job SummaryCasa De Fruta is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Greet and...

  • Sales Associate

    3 days ago

    Hollister, California, United States Casa De Fruta Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Casa De Fruta. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service: Greet and...

  • Sales Associate

    2 weeks ago

    Hollister, California, United States Casa De Fruta Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Casa De Fruta. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service: Greet and...

  • Director of Customer Quality

    2 months ago

    Hollister, United States Fortive Corporation Full time

    Job Category: Quality QMS Impact Category: Direct Position Summary Reporting to the Senior Director, Global QMS, the Director, Customer Quality position will manage complaint handling activities ensuring that our teams meet quality, safety and compliance standards. This role will maintain, and continually improve a robust Supplier Quality Management System...

  • Director of Customer Quality

    3 weeks ago

    Hollister, United States Fortive Corporation Full time

    Job Category: Quality QMS Impact Category: Direct Position Summary Reporting to the Senior Director, Global QMS, the Director, Customer Quality position will manage complaint handling activities ensuring that our teams meet quality, safety and compliance standards. This role will maintain, and continually improve a robust Supplier Quality Management System...

  • Customer Service Cashier

    4 weeks ago

    Hollister, California, United States Speedee Full time

    No prior experience required, comprehensive training providedOur organization is actively seeking an enthusiastic individual with a strong commitment to customer satisfaction to take on the role of Customer Service Cashier. Essential Qualifications:Commitment to providing outstanding serviceStrong communication abilities, with a friendly and approachable...

  • Customer Service Cashier

    3 weeks ago

    Hollister, California, United States Speedee Full time

    No prior experience required, comprehensive training providedWe are seeking an enthusiastic individual with a passion for customer service to fill the role of a Cashier. Essential Qualifications:Commitment to delivering outstanding serviceStrong communication abilities, paired with a friendly and approachable attitudePositive mindset and a robust work...

  • Customer Service Cashier

    3 weeks ago

    Hollister, California, United States Speedee Full time

    No prior experience required, comprehensive training availableWe are seeking an enthusiastic individual with a strong commitment to customer satisfaction to fill the role of a Cashier. Essential Qualifications:Commitment to providing outstanding serviceStrong communication abilities, with a friendly and approachable attitudePositive mindset and a solid work...