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Assistant General Manager

2 months ago

Santa Barbara, United States Santa Barbara Adventure Company Full time

Company Description

The Santa Barbara Adventure Company is the premier adventure travel outfitter on the central coast. We operate four companies under one roof: the Santa Barbara Adventure Company, the Channel Islands Adventure Company, Santa Barbara Wine Country Tours and Coastal Teambuilding. Our operations include local kayaking trips, surf lessons, wine country tours, multi-day outdoor education and youth/corporate team building programs. We are also a Channel Islands National Park concessionaire for guided kayak tours on Santa Cruz Island. Our office is in downtown Santa Barbara, this is not a remote position. We have an office staff of 12+ and a guiding staff of 60+. We operate year-round. 


Job Description: Assistant General ManagerThis Assistant General Manager works collaboratively alongside the General Manager, and our robust Office & Field Management Team, overseeing daily operations, customer satisfaction, risk management for guides/clients & continual improvement + strategic growth for all subsets of the company. The role consists of developing and implementing business strategies to ensure operational success and profitability. Maintaining strong relationships with all key stakeholders is a vital part of this role. Strong people management, customer service, problem solving, organizational and communication skills are essential.


General Overview of Priority Responsibilities

Leadership

  • Provide leadership & growth development for all staff, including direct supervision of all managers, and well as guides, & regular meetings/check-ins with managers and employee evaluations throughout the year 
  • Working knowledge of all operational roles, working knowledge of insurance requirements & renewal information
  • Provide direction to Group Experiences Sales Team on continual outbound & increased procurement of clients
  • Proactively manage risk across all business functions
  • Support positive retention of staff season after season to reduce turnover and improve guest experiences 

Payroll, HR & Hiring

  • Support payroll when necessary
  • Ensure compliance with all HR and labor laws
  • Support communication with a third-party HR provider and actively assist with any team HR needs
  • Spearhead 2x a year hiring (Spring + Fall) as well as throughout the season, when necessary, to support operations running at full capacity

Financials

  • Support internal & external accounting with financial reporting & accounts payable as well as our annual financial audit
  • Oversee and approve purchasing for equipment, retail inventory and office supplies
  • Produce and analyze profit and loss statements monthly, reporting to owner(s) and management team on performance and areas to improve

Partnerships

  • Closely evaluate partnerships to improve/reduce winery tasting fees to improve profitability
  • Monitor hotel/OTA/others partnerships to strengthen and grow reservations
  • Always be scouting growth opportunities for the company through strong networking skills 

Supporting Day to Day Operations

  • Ensure the office & field are staffed appropriately 8-5pm, 7 days a week; this includes supporting 2 big hiring pushes as well as throughout the year when needs/positions arise
  • Continually work to ensure capacity is as open as possible, including ferry reservations
  • Support the General Manager with response to high-level  incident reports, including but not limited to informing NPS, opening workers comp claims, when necessary, & follow-up with clients, etc. 
  • When necessary provide further support for customer complaints/disagreements & approve refunds as necessary
  • Regularly conduct site visits of operations to ensure smooth running
  • Ability to make superior upper-level management decisions on the spot

Regulatory & Compliance

  • Support regularly yearly audits
  • Ensure compliance with all applicable licensing and regulatory authorities – e.g. Public Utilities Commission, OSHA, Fire Department, etc.
  • Ensure compliance with SB Harbor and California State Parks as well as other location/site partners
  • Ensure compliance with all National Park Service contractual requirements
  • Ensure environmental and quality management systems are maintained and complaint with applicable standards

Cover the General Manager’s responsibility when/if they are out of the office and/or on extended leave

Other duties as necessary


Preferred Experience

2-3 years experience in the outdoor adventure industry or tourism is preferred.

3-5 years of leadership experience leading teams

3-5 years of experience in business, finance, sales, marketing, etc.