Front Office Manager

2 days ago

Miami, United States Proper Hospitality Full time

Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.


Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar-lounge, and curated cafe. Resort amenities will include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.


The Front Office Manager ensures exceptional guest satisfaction and the efficient operation of the Front Office department. This role requires strong leadership skills and a commitment to delivering outstanding service.

Responsibilities:

  • Lead, motivate, and influence team members through effective communication and interpersonal skills
  • Serve as a role model for the Front Office department, demonstrating honesty, integrity, and professionalism
  • Foster positive working relationships with all hotel departments to enhance overall guest experience
  • Continuously strive to improve guest and team member satisfaction
  • Evaluate team performance, providing positive feedback and implementing disciplinary action when necessary
  • Embrace and promote the hotel's ethos, reflecting core values of connection, innovation, and excellence
  • Greet guests with warmth and professionalism, ensuring a welcoming atmosphere at the front desk
  • Communicate effectively with guests, colleagues, and other departments, both verbally and in writing
  • Maintain confidentiality of guest information and adhere to privacy regulations
  • Address and resolve guest concerns promptly and efficiently
  • Promote hotel services, amenities, and upgrades to enhance guest experiences and maximize revenue
  • Provide training to the team on identifying upselling opportunities and implementing effective sales strategies
  • Empower team members to resolve guest issues and escalate when necessary
  • Conduct Forbes training sessions focusing on attention to detail and anticipatory service
  • Ensure completion of all daily tasks, both in the morning and evening shifts.
  • Coordinate with valet operations to ensure professional and courteous guest greetings
  • Adhere to all departmental policies, service procedures, and standards
  • Manage department expenses to meet or exceed budgeted financial goals
  • Make sound financial decisions in line with organizational objectives
  • Assist the Director of Rooms with special projects as needed
  • Attend mandatory hotel meetings in the absence of the Director of Rooms

Qualifications:

  • Preferred college degree or certification in hospitality
  • Previous experience in a similar role within a luxury hotel or upscale establishment
  • Excellent interpersonal and communication skills in English; knowledge of additional languages is advantageous
  • Strong problem-solving abilities and ability to remain calm under pressure
  • Exceptional organizational skills with keen attention to detail
  • Professional appearance and demeanor, demonstrating integrity and discretion
  • Flexibility to work all shifts, including evenings, weekends, and holidays
  • Must be at least 18 years old and authorized to work in the United States

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

  • Front Office Manager

    4 months ago

    Miami, United States TownePlace Suites Miami Kendall West Full time

    Job SummaryTheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors....

  • Hotel Front Office Manager

    1 month ago

    Miami, United States Think Hospitality Full time

    Job Title: Hotel Front Office SupervisorThe Front Office / Guest Service Supervisor is a key member of our hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a supervisor, you will oversee the operation of the front desk, providing attentive, courteous, and efficient service to all guests during check-in and checkout,...

  • Front Office Operations Manager

    1 month ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job Title: Assistant Director of Front OfficeJob Summary:We are seeking an experienced and skilled Assistant Director of Front Office to join our team at Trump National Doral - Miami. As a key member of our front office team, you will be responsible for directing and supervising the operational activities of the front office, ensuring exceptional guest...

  • Front Office Operations Manager

    3 weeks ago

    Miami, United States Kimpton Hotel Full time

    Lead Front Office Operations at Kimpton Epic HotelWe're seeking a skilled Front Office Operations Manager to lead our team at Kimpton Epic Hotel. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest service and maintaining a high level of operational efficiency.Key Responsibilities:Lead all aspects of Front Office...

  • Luxury Front Office Manager

    2 weeks ago

    Miami, Florida, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels Limited:We are a luxury hospitality company that offers exceptional experiences for our guests, residents, and partners. Our team members around the world create amazing experiences through a commitment to luxury with genuine heart.The Assistant Guest Services Manager is an integral part of the Front Office Team, reporting to the...

  • Front Office Manager

    2 days ago

    miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Manager

    2 days ago

    miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Operations Manager

    2 weeks ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job DescriptionAs a key member of the Trump Miami Resort Management LLC team, the Assistant Director of Front Office will play a vital role in ensuring the highest standards of courteous service are provided to our guests.The ideal candidate will have a strong background in front office operations, with experience in managing a team and overseeing the...

  • Front Office Manager

    3 weeks ago

    Miami Beach, United States Moxy South Beach Full time

    Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...

  • Assistant Front Office Manager

    1 month ago

    Miami, United States Mandarin Oriental, Miami Full time

    About UsMandarin Oriental, Miami is a luxurious hotel located in Brickell Key, offering 326 guest rooms and 31 suites. We are committed to providing exceptional service and creating unforgettable experiences for our guests.Job SummaryWe are seeking an experienced Assistant Front Office Manager to join our team. The successful candidate will be responsible...

  • Front Office Manager

    3 weeks ago

    North Miami Beach, Florida, United States Marriott Full time

    Job Title: Front Office ManagerJoin Marriott's team of hospitality professionals and take on the challenge of leading our front office operations. As a Front Office Manager, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all...

  • Front Office Operations Manager

    1 month ago

    Miami, United States Trump National Doral, Miami Full time

    Job Title: Front Office Assistant DirectorAt Trump National Doral, Miami, we are seeking a highly skilled Front Office Assistant Director to play a key role in delivering exceptional guest experiences while driving operational excellence.Key Responsibilities:Assist the Director of Front Office in directing and supervising the operational activities of the...

  • Hotel Front Office Manager

    3 weeks ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Job Title: Boutique Hotel Front Office ManagerAt Think Hospitality, we are seeking a highly skilled and experienced Boutique Hotel Front Office Manager to join our team.Job Summary:The successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and maintaining the highest standards of customer...

  • Front Office Manager

    4 weeks ago

    North Miami Beach, Florida, United States Colwen Hotels Full time

    Front Office Manager Job DescriptionWe are seeking a highly skilled and experienced Front Office Manager to join our team at Colwen Hotels. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key Responsibilities:Manage Front Desk...

  • Front Office Manager

    3 weeks ago

    North Miami Beach, Florida, United States Marriott Full time

    Job Title: Front Office ManagerJoin our team as a Front Office Manager at the JW Marriott Miami Turnberry Resort & Spa, where you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Ensure efficient guest registration, check-out, and telephone serviceReview daily arrivals...

  • Front Office Manager

    1 month ago

    North Miami Beach, Florida, United States Colwen Hotels Full time

    Front Office Manager Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Manager to lead our Front Desk and Night Audit teams. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest experiences and driving associate satisfaction.Key Responsibilities:Guest Services: Ensure that...

  • Front Office Manager

    3 weeks ago

    Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full time

    Job Title: Assistant Front Office ManagerAt Miami Growth - Highgate Hotels, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maximizing room...

  • Front Office Liaison

    1 month ago

    Miami, United States Fresh Form Draft Full time

    Front Office RepresentativeAt Fresh Form Draft, we are seeking a highly skilled and customer-focused Front Office Representative to join our team. As the face of our company, you will be responsible for providing exceptional service to clients and visitors, creating a welcoming environment, and efficiently managing front desk operations.Key...

  • Front Office Manager Assistant

    4 weeks ago

    Miami Beach, Florida, United States Highgate Hotels Full time

    Job Title: Assistant Front Office ManagerHighgate Hotels is seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Gates Hotel South Beach. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the Front Office, providing exceptional guest service, and maximizing room...

  • Front Office Liaison

    1 month ago

    Miami, United States Sales Bizlab Full time

    {"title": "Front Office Representative", "description": "Job SummarySalesBizLab is seeking a highly skilled and professional Front Office Representative to serve as the first point of contact for clients and visitors. This dynamic role requires a proactive and welcoming individual who can create a positive and lasting impression.Key ResponsibilitiesCustomer...