Customer Support Representative
1 week ago
Role: Customer Support Rep
Location: Tempe AZ
Type: 4 month contract (conversion or extension)
Pay rate: $20.82/hr
schedule: Training is Monday - Friday 8am-5pm PST - Normal scheduled will be either Sun-Thursday or Tuesday-Saturday 9:30 am - 6 pm
Must haves:
- 2+ years of heavy phone support experience
- high level customer service mentality
- Comfortable working the shift scheduled and working all major federal holidays
An employer is looking for a large group of Transportation Specialists to start and join the ROC (relay operations center) team as they are staffing up for one of this company's busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.
You will not be working with or taking calls from end-customers. This is not a customer service position This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy number of inbound calls and helping resolve issues.
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