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Member Service Representative

1 month ago

San Diego, United States Compunnel Inc. Full time

Representative with a proven track record of providing exceptional customer service. Technically proficiency required in all computer areas such as Outlook, Internet, Excel, Windows explorer, phone systems, and contact management software. Spanish speaking and dental office experience preferred. Must be able to follow written instructions. Handle inbound and outbound calls from and to plan members or plan providers applying advanced skills and procedures to provide a high level of value and service including taking enrolments, cancellations, complaints, and answering all questions. All calls must be recorded as instructed.

Agile One Intake Questionnaire:

Why is this position open? How is it impacting the business?

A team member took another position at client. We are replacing them.

Please describe the project work, and what do day-to-day responsibilities look like:

Taking inbound call and making outbound calls to members, potential members, and providers taking enrollments, cancellations, and handling questions and concerns.

What technologies or systems will this contingent worker be utilizing?

They must be comfortable with all Microsoft Office products, the internet, as well as PC operating systems. a. If a candidate does not have all the technologies listed, would there be technologies you would consider “similar” and/or “transferable” for this position?

6. What skills are you looking for in the ideal candidate?

a. Preferred i.

Strong phone and communication skills (clear, concise, friendly, doesn’t ruffle easily)

ii. Strong writing skills as all activity is documented iii.

Strong comfort level with technology as client and the position use many types of products and they are changing all the time. Must be able to navigate a PC operating system with ease.

Nice to Have

Spanish Speaking

Sales and Marketing background

What is the size and culture of the team?

4 immediate team members that work both remote, hybrid, and in the office full time. The culture is casual but professional. The team members are interdependent and must communicate with each other throughout the day as well as share responsibilities.

Is this role needing someone to sit on-site, or work remote? This can be hybrid in the future, but not until after training is completed.

How long is this contract expected to last? Is there a possibility of extension beyond this date?

For the right candidate I would hire as soon as we are able.

What does the interview process look like for this opening?

I would like to interview in person.