Member Services Representative

2 weeks ago


San Diego, United States San Diego Association of Realtors Full time $22 - $26
Job DescriptionJob Description

ROLE/RESPONSIBILITIES

Talks with members by phone or in person and receives orders for additions and changes to membership services.

Talks with members by phone or in person and explains and registers members for educational programs.

Data entry and data management for members as needed

Makes outbound lead and follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services

Handles inbound sales lead calls to convert calls into sales

Facilitates billing, invoicing, and accounting functions for the Sales and Marketing Department. Collects and supervises the collection of payments due for their customers

Fills out contract forms, determines charges for service requested, collects and posts charges and receipts in a batch.

Promotes member benefits and additional products and services.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Maintain membership files by updating CRM.

Registration for association events, classes, seminars, and other programs.

Participates as a team member of the concierge program and reaches out to members via phone and email to promote and update membership on various resources and tools SDAR offers.

BACK UP TO THE OTHER OFFICE ADMINISTRATOR

Conducts administrative tasks that support the office staff

Manages the company’s Master Calendar

Manage the All-Hands meetings to include ordering food, sending the calendar invitation, and setting up the owl

Provides direction and guidance to all guests

Assists with conference room reservations

Owns and updates the Employee Phone Directory

Owns and regularly updates the Staff Directory

Conducts timely internal and external communications

Answers the company phone calls as they arise

Handles highly sensitive materials and documents in a confidential manner

Composes and prepares confidential correspondence and reports as requested

Assists the Senior Director, Human Resources, the Employee Resource Group, and others with internal staff events

Provides a list of daily events to applicable staff

Assists with scheduling and processing payments for SDAR Room Rentals.

Support internal and external events when needed.

Other duties may be assigned



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