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Technical Support
2 months ago
Technical Support & Administrative Specialist (Kansas City)
The Technical Support & Administrative Specialist is responsible for ensuring timely and accurate content uploads across a variety of knowledge management portfolio products. This role is based in Kansas City, MO, and follows a hybrid work schedule.
RESPONSIBILITIES:
- Evaluate and manage requests from internal and external clients, making necessary site and user changes, and transition requests to appropriate teams based on department protocols.
- Assist in developing design documents for knowledge management products using logic-based software, including programs for automated documents and risk analysis assessments.
- Create new client site instances within established time and quality standards as directed by management.
- Ensure all client support issues and usage statistics are captured and elevate client functionality requests to management.
- Create, maintain, and test automated templates and applications according to provided guidelines.
QUALIFICATIONS:
- Experience managing content online and within content management systems.
- Proficiency in site administrator functions for enterprise collaboration software applications and content management systems (e.g., Drupal, SharePoint, WordPress).
- Minimum of 3+ years of experience in website content administration or a related field. Experience with Neota Logic is a plus.
- Ability to load documents into knowledge management systems.
- Experience creating automated documents using technologies like Contract Express.
- Skilled in developing questionnaires and templates using logic-based systems and workflow tools.
- Proficient in MS Word, Excel, PowerPoint, Outlook, and SharePoint.
- Foundational knowledge of databases.
- Bachelor’s degree preferred