Human Resources Business Partner

3 weeks ago

Maitland, United States Digital Risk Full time

Mphasis Digital Risk is a one stop shop for Mortgage Solutions offering cutting-edge technology tailored to deliver high performance solutions for our clients. We enable enterprises to achieve speed, innovation and personalization in proactively addressing digital disruptive trends.


Mphasis Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.


Our unique Front2BackTM(F2B) transformation solutions address each phase of the mortgage life cycle with innovative proprietary technology platforms that can be integrated at any stage - from point-of-sale to closing, and again during due diligence and the secondary market. Business-driven KPI’s, high customer-centricity, efficient automation and extensive connectivity transform businesses to achieve winning top and bottom-lines. Additionally, our expertise in analog to digital, effectively balances the power sharing between business and IT to minimally disrupt existing systems and infrastructure.


With a personalized approach powered by digital mortgage solutions, configurable technology and business operations, we deliver transformational improvements to quality, cost, and service. This enables us to help our clients stay ahead in this dynamic industry.


Position Overview:

The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated client accounts. The HRBP serves as a consultant to management on human resources-related issues. The successful HRBP will act as an employee champion and change agent. The HRBP assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HRBP seeks to develop integrated solutions and helps drive them to complete integration and measurement of impact. The HRBP cultivates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization. The HRBP may include international human resource partnerships to successfully complete work. The HRBP maintains an effective level of business literacy about the business unit’s key roles, major processes, financial position, its midrange plans, its culture and its competition.


Essential Job Functions:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Conducts weekly meetings with respective Line of Business Leaders.
  • Consults with line management, providing HR guidance when appropriate.
  • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies in the following areas, but not limited to attrition, compensation, engagement, morale, productivity, proper title / level designations, appropriate management span.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations with clear, actionable recommendations.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
  • Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Provides HR policy guidance and interpretation.
  • Conducts connect sessions with all levels of employees to solicit feedback and action plan impactful solutions.
  • Provides guidance and input on business unit restructures, workforce planning and succession planning.
  • Identifies training needs for line of business and individual executive coaching needs.
  • Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met.
  • Regular attendance and punctuality


Supervisory Responsibility

This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.


Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position regularly requires long hours, accessibility at times in the evenings and occasional weekend work as job duties demand.


Travel

In State travel required 10% of time with overnight stays.


Requirements:

  • Bachelor’s degree in Business, Communications, Org Psychology, HR Management or related field.
  • 5 to 10 years’ experience resolving complex employee relations issues.
  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • The ability to work under stressful situations
  • The ability to establish priorities quickly as circumstances dictate
  • Ability to manage large caseloads with tight deadlines
  • Work with direct supervision

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