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Benefits Coordinator

3 months ago


Brentwood, United States Corps Team Full time

Our client, a retail chain of home improvement and agriculture stores, is seeking a Benefits Assistant for a 6+ month contract position in Brentwood, TN. This role is hybrid.


Summary

This is a Customer Service facing role with working hours between 9am-5pm local time. This candidate will handle answering phone calls coming from team members who are experiencing financial hardships for a multitude of different reasons, such as:

  • A death of a family member, spouse, etc.
  • Catastrophic or extreme circumstances such as a house fire, domestic abuse, etc.
  • Housing instability
  • Going through a serious illness or injury and are looking for assistance with medical expenses and loss of income

Day to Day

The team experiences around 10 calls a day (depending on the day) and currently have 50,000+ team members that can call this support line. They will need to have great communication skills and be able to speak with team members that are going through high tense situations as well as being there for emotional support for team members.


The candidate will also assist with application in-take. They will be responsible for managing incoming applications by recording the Team Member’s information on a spreadsheet and sending emails confirming receipt of the Team Member’s application.


Must Haves:

  • Great communication skills
  • Detail oriented
  • Able to handle high tense and potentially emotional situations
  • Work through difficult situations
  • Ability to multitask (answer emails, messages, phone calls, etc.)
  • Time management skills
  • Microsoft Excel and Outlook skills

Pluses:

  • Customer Service experience-call center
  • Benefits experience
  • Understand leave of absence needs
  • Experience working with a Public Charity or similar experience


Pay Rate- $20.69- $21.43/hour