Traveling Field Services Engineer

1 month ago


Berkeley, United States COPAN Diagnostics, Inc. Full time

The Graveyard Dedicated Field Support Engineer


To be considered for an interview please send all CV's to: Kenneth.McCafferty@copangroup.com



Job Summary:

The Graveyard Dedicated Support Engineer is responsible for administering preventative maintenance (PM) and troubleshooting, calibrating, and performing electrical safety tests (EST) on automated equipment located in dedicated customer location. The ideal candidate is involved in all areas of the equipment technology, including monitoring work order requests, completing repairs, new equipment inspections and installations, PM’s, EST, inventory management, and documenting all service activities.

Night Shift Mandatory Role supporting Northern California based in San Francisco surrounding areas.

Supervisor/Manager Responsibilities:

None.

Job Duties/Responsibilities:

  • Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with the electronics, robotics, and mechanical processes.
  • Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
  • Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
  • Serves as a resource for the proper operation and maintenance of equipment.
  • Instructs instrument operators in proper equipment use.
  • Adheres to the highest level of customer service while managing customer requests with diplomacy.
  • Provides technical support to customers by telephone as required.
  • Connects with customer through remote software to troubleshoot and resolve various technical issues.

Required Skills/Abilities:

· Must reside in or around dedicated customer.

· Must be reliable and able to work independently with limited supervision.

· Excellent customer service expertise with outstanding communication skills.

· Comfortable working in clinical environments with infectious agents and bio-hazards.

· Computer literacy and ability to read instrument schematics required.


Education/Experience:

· Associate degree in biomedical Equipment Technology, Industrial, Electrical or Mechanical Engineering or minimum 2-3 years equivalent formal related training required.

Physical Demands:

· Must be able to have manual dexterity to operate equipment and tools required on the job.

· Must occasionally lift and/or move up to 50 lbs.

· Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment.

Job Time: Full-time

Ability to Travel: 10% or less

Experience Level: Entry Level to Mid-Level

Salary: Non-Exempt Role Ranges $35-$38.00 Hourly

Contact the HIring Manager for ALL considerations: Kenneth.McCafferty@copangroup.com



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