Information Technology Specialist
1 month ago
Overview
This role is pivotal in ensuring the smooth operation of IT systems and applications within the organization in a corporate and warehouse environment. The IT Specialist will provide local user support, manage local server systems, and participate in global projects. The role offers the chance to transition into a Subject Matter Expert role, engage in global projects, and work in an environment with opportunities for professional development.
Core Responsibilities
- Deliver first-line technical assistance to employees and external partners.
- Serve as the on-site IT point of contact, addressing user needs and implementing solutions.
- Maintain a secure and reliable IT environment by adhering to company standards.
- Serve as the primary point of contact for enterprise-wide applications, providing in-depth support.
- Drive alignment with global IT strategies and best practices.
Essential Skills and Experience
- Proven ability to troubleshoot and resolve technical issues within Microsoft Technology (Azure, O365, Intune, etc.)
- Hands on Experience in Production/Warehouse environments
- Experience with ERP/WMS systems such as Microsoft D365FO or BC are a big plus.
- Strong understanding of IT infrastructure, including networks, servers, and cloud technologies.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving aptitude.
- Minimum 3-5 years of IT experience with a deep understanding of complex IT environments.
- Proven track record in managing and implementing IT projects.
- Advanced knowledge of enterprise-wide applications and system architecture.
- Completed bachelor's or associate degree in related field.
Desired Competencies
- Customer Focus: Prioritize user needs and deliver exceptional service.
- Technical Proficiency: Demonstrate expertise in IT systems and technologies.
- Problem Solving: Identify and resolve issues efficiently.
- Collaboration: Work effectively with cross-functional and international teams.
- Project Management: Manage IT projects from inception to completion.
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