Desktop Support Technician

4 weeks ago

Burlington, United States Strategic Staffing Solutions Full time

PC Refresh-Support Tech

Location: Burlington, KS

Contract: 12 months+

W2 contract engagement

Onsite Schedule


Job Description:

  • The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based environment.
  • This may include company hardware and software, that of which is company scripted.
  • Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO.
  • (Customer vehicles provided) If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements.


Duties and Responsibilities:

  • Unboxing of devices and materials as necessary.
  • Performing required pre-deployment device testing.
  • Confirming all required components of devices are packaged together.
  • Recording device serial numbers for entry into CMDB for workstation inventory
  • Communicating with the end user through email, instant messages, or by phone as necessary.
  • Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
  • Delivering and deploying endpoint devices to end users’ desk.
  • Ensure workstations have the appropriate software installed.
  • Attain sign-off from end user that device has been deployed properly and functioning as expected.
  • Remove and inventory existing endpoint
  • Update end user service ticket (ServiceNow) regularly throughout deployment process
  • Attend regular status meetings and team calls
  • Willingly and actively execute directives from team lead
  • Ensure documentation repository is appropriately maintained, standards and SLA’s are met.
  • Adheres to all Customer and S3 internal documentation, processes, time tracking, etc.
  • Follow ITIL and Agile practices where applicable.


Qualifications:

  • Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
  • 2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices.
  • 2+ years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices.
  • 2+ years working in a high-volume hardware/software troubleshooting and deployment environment.
  • Knowledge or experience with ServiceNow Ticketing System
  • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
  • Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations.
  • Excellent oral and written communication skills.
  • Excellent Customer relationship skills with a track record of exceeding customer expectations.

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