Service Desk Coordinator

1 month ago


Indianapolis, United States EXOS IT Full time

What You Will Do:


IT Dispatching:

• Receive and prioritize IT service requests from various departments.

• Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency.

• Monitor the progress of ongoing tasks and ensure timely resolution.

• Communicate updates and resolution times to relevant stakeholders and/or clients.


Procurement:

• Collaborate with technicians and Project Managers to understand IT equipment and supply needs.

• Research and identify suitable vendors for IT-related products and services.

• Prepare and process purchase orders, ensuring compliance with budgetary constraints.

• Track and manage inventory levels of IT equipment and supplies.


Vendor Management:

• Establish and maintain strong relationships with IT vendors.

• Evaluate vendor performance and adherence to contractual agreements.

• Resolve any issues or discrepancies with vendors in a timely manner.


Documentation:

• Maintain accurate records of IT service requests, dispatch activities, and procurement transactions.

• Generate reports on IT dispatching and procurement metrics for management review.


Compliance:

• Ensure compliance with company policies and procedures in all IT dispatching and procurement activities.

• Stay informed about industry best practices and recommend improvements to existing processes.


What You Have Done:


Requirements:

• Proven experience in IT dispatching or a related field.

• Strong understanding of IT equipment and supplies procurement processes.

• Excellent organizational and multitasking abilities.

• Effective communication and interpersonal skills.

• Knowledge of IT support ticketing systems.

• Familiarity with procurement software and tools.

• Attention to detail and accuracy in record-keeping.

• Ability to work collaboratively with cross-functional teams.


Education and Certifications:

• Associate’s degree in information technology, Business Administration, or a related field.

• Relevant certifications in IT dispatching or procurement (e.g., ITIL, CSCP) are a plus.


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