Field Support Representative
1 week ago
The Field Representative II is responsible for servicing and repairing various company products and systems at customer locations within a designated geographic area. The role involves managing customer relationships, territory, inventory, and providing technical expertise in troubleshooting and servicing products in both standalone and networked environments.
Primary Responsibilities:
Achieve productivity goals based on workload and experience.
Manage territory, inventory, and customer relationships to ensure high customer satisfaction.
Provide technical services, including diagnostics, installation, removal, retrofits, and troubleshooting of B&W, color, and multifunctional devices.
Install Basic Connected devices, configure IP addresses, download printer drivers, and offer customer training.
Drive revenue through lead generation for supplies, contracts, and equipment assessments.
Collaborate with sales partners to generate leads and equipment upgrade opportunities.
Maintain and track inventory accurately.
Complete administrative tasks in accordance with company policies.
Provide technical support and resolve equipment issues for customers.
Train and support less experienced technicians.
Maintain professionalism and foster positive relationships with customers and colleagues.
Perform other duties as assigned.
Qualifications:
2+ years of related experience and journeyman-level technical knowledge gained through technical school.
Experience with electro-mechanical devices, electrical circuitry, electronics, and troubleshooting.
Strong customer interaction skills, with the ability to follow up and resolve issues.
Valid state driver’s license and minimum required auto insurance (extensive travel required).
Required Education:
Completion of technical school or equivalent training.
Typically 2+ years of related work experience.
Working Conditions:
Office environment with adequate lighting, ventilation, and normal temperature/noise levels.
Extensive travel by automobile between customer locations.
Physical demands include lifting up to 50 pounds and moving equipment up to 400 pounds.
Frequent stooping, bending, and kneeling to service equipment.
Regular exposure to chemical solvents, cleaners, and minor physical risks.
Shift work, overtime, on-call duties may be required.
Occasional stress due to service call volume and dealing with customer dissatisfaction.
About the Company:
Ricoh is a team-driven company that thrives on passion and purpose. They are committed to delivering services, solutions, and technologies that empower business success. Ricoh values talented individuals who are motivated to help shape the future of the industry through collaboration and high-performance teamwork.
-
Field Sales Representative
1 month ago
Kansas City, United States Corpay Full timeWhat We NeedCorpay is currently looking to hire a Field Sales Representative based in Kansas City, MO. This position falls within our Fleet line of business and reports to the Field Sales Manager. In this role, you will be responsible for selling our industry-leading SaaS-based Fuel Management solution, a competitive business card, and a full AP solution...
-
Support Services Representative
3 weeks ago
Kansas City, United States Fellowship of Christian Athletes Full timeThe Support Services Representative is often the first level contact with the public and must have a broad knowledge of the FCA ministry and its departments. To the staff serving the field, the Support Services Representative quickly responds to calls concerning software/hardware concerns or directs the staff member to the appropriate department. MINISTERIAL...
-
Support Services Representative
6 months ago
Kansas City, United States Fellowship of Christian Athletes Full timeJob Description The Support Services Representative is often the first level contact with the public and must have a broad knowledge of the FCA ministry and its departments. To the staff serving the field, the Support Services Representative quickly responds to calls concerning software/hardware concerns or directs the staff member to the appropriate...
-
Field Sales Representative
1 month ago
kansas, United States Corpay Full timeWhat We NeedCorpay is currently looking to hire a Field Sales Representative based in Kansas City, MO. This position falls within our Fleet line of business and reports to the Field Sales Manager. In this role, you will be responsible for selling our industry-leading SaaS-based Fuel Management solution, a competitive business card, and a full AP solution...
-
Technical Support Representative I
1 week ago
Kansas City, United States Multivac Full timeDescription Summary: This position is responsible for providing remote technical support to internal and external customers concerning fundamental mechanical, electronic, and operational aspects of machines. Assists with developing and maintaining technical documentation. Time Utilization: This position will travel up to 20% of the time. Normal...
-
Technical Support Representative
5 months ago
Kansas City, United States Conexon, LLC Full timeJob Type Full-time, Part-time Description Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a...
-
kansas, United States Ricoh USA, Inc. Full timeThe Field Representative II is responsible for servicing and repairing various company products and systems at customer locations within a designated geographic area. The role involves managing customer relationships, territory, inventory, and providing technical expertise in troubleshooting and servicing products in both standalone and networked...
-
Clinic Support Representative
3 weeks ago
Kansas City, United States Swope Health Services Full timeAs a Clinic Support Representative for Swope Health Services, you are here to creating a pleasant and seamless patient experience during all activities primarily related to the front office of a clinic including patient registration, and provide other support as needed. Clinic Support Representatives promote a high level of customer service and a caring...
-
Field Service Representative
1 month ago
Jersey City, New Jersey, United States The Hillman Group Full timeJob SummaryAs a Field Service Representative with The Hillman Group, you will be responsible for providing exceptional customer support and merchandising services at customer locations. Your primary goal will be to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.Key...
-
Guest Support Representative
6 months ago
Kansas City, United States reStart Inc Full timeJob DetailsJob Location Main Building - Kansas City, MO DescriptionJob Overview: Assist in providing a secure and safe environment for all residents, guests and staff. The Customer Support Representative must be able to handle a variety of tasks in a very fast-paced nonprofit environment-detail-orientated, organized and multi-tasker. Responsibilities/Duties:...
-
Field Support Specialist
3 weeks ago
Kansas City, United States RxSight, Inc. Full timeJob Type Full-time Description RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons...
-
Customer Support Representative
5 days ago
Kansas City, United States C.H. Robinson Full timeC.H. Robinson is looking for a dedicated Customer Support Representative to join our team! In this role, you will provide world-class customer service by answering calls, emails, and chats to address customer questions and resolve issues quickly. You'll perform routine tracking and tracing, troubleshoot minor load and site concerns, and escalate larger...
-
Mobile Service Support Specialist
4 weeks ago
Kansas City, Missouri, United States Spectrum Full timeJob Summary: As a Customer Service Representative at Spectrum, you will provide support for mobile products and services, using advanced diagnostic tools to resolve technical issues and ensure seamless service delivery.Key Responsibilities:Provide over-the-phone support for mobile products and services, addressing technical inquiries and resolving customer...
-
Field Support Representative
10 hours ago
Johnson City, United States Patterson Full timePatterson isn't just a place to work, it's a partner that cares about your success.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture....
-
Business Development Representative
4 weeks ago
Kansas City, Missouri, United States Red Diamond, Inc. Full timeJob Title: Retail Sales RepresentativeAbout the Role:The Retail Sales Representative plays a crucial role in maximizing Red Diamond's presence in retail stores. Key responsibilities include selling additional facings on shelf, adding new points of distribution, and promoting display and shipper opportunities.Key Responsibilities:Develop and maintain...
-
Right of Way Outside Sales Representative
2 months ago
Oklahoma City, United States Coates Field Service Inc Full timeJob DescriptionJob DescriptionThe Outside Sales Representative will be responsible for generating new sales leads, building client portfolio pipelines, and supporting the overall sales functions. This role will be located in our Oklahoma City Corporate Office, reporting in-office Monday-Friday.Relocation assistance is not available. Primary Job Duties &...
-
Field Service Engineer
2 days ago
Kansas City, United States TOPCON Full timeFor over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by...
-
Field Performance Advisor
4 weeks ago
Kansas City, United States Fusion Solutions, LLC Full timeFusion Solutions is looking for a Field Performance Advisor for Ericsson in Springfield, MO. Project starts in November and will last for 3 years. Fusion offers full suite of standard benefits with health, dental, vision, 401k (we match), short-term and long-term disability and life insurance. We also run a weekly payroll where you get paid every Friday and...
-
Field Marketing Representative
6 months ago
Salt Lake City, United States Restaurant Depot Full time20.00 to 22.00 per hourPosition Title: Field Marketing Representative (FMR)Department: ManagementSupervisor: Branch ManagerFLSA: ExemptPosition Summary:Field Marketing Representatives are the liaison with our customers. This position is responsible for increasing the customer base by maintaining relationships with existing customers and by developing new...
-
Customer Service Representative
3 months ago
Kansas City, United States A.C.E. Executives Full timeThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...