Customer Support Representative

4 days ago

Kansas City, United States C.H. Robinson Full time

C.H. Robinson is looking for a dedicated Customer Support Representative to join our team In this role, you will provide world-class customer service by answering calls, emails, and chats to address customer questions and resolve issues quickly. You'll perform routine tracking and tracing, troubleshoot minor load and site concerns, and escalate larger problems as needed. With customer satisfaction as your top priority, you'll ensure smooth communication and efficient resolution of inquiries, all while adhering to company and departmental standards. Join us and help deliver exceptional support that keeps our customers moving forward

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Engage with customers through calls, emails, and chats, delivering fast and friendly support for all inquiries
  • Keep accurate records of customer interactions and ensure seamless follow-up
  • Monitor and update shipment statuses, ensuring timely tracking and tracing
  • Troubleshoot and resolve minor shipment issues, keeping operations on track
  • Proactively solve site-related concerns, escalating complex issues to the right teams for swift resolution
  • Provide top-tier customer service by listening, educating, and offering quick, effective solutions
  • Skillfully handle challenging conversations with customers using empathy and diplomacy
  • Ensure accuracy and compliance, aligning with company and customer expectations
  • Work independently, utilizing available tools and seeking support when needed
QUALIFICATIONS
Required:
  • High School diploma or GED
Preferred:
  • Strong communication and interpersonal skills.
  • Basic proficiency in Microsoft Office Suite of programs
  • Ability to multi-task and demonstrate attention to detail and accuracy
  • Minimum 1 year of customer service experience
  • Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

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