Level I Help Desk Technician

2 weeks ago

New Holland, United States Eberly Systems Full time

Level I Help Desk Technician

New Holland, PA


Our Help Desk Technician will:

  • Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissions
  • Troubleshoot customer-reported incidents
  • Prepare new computers for deployment and work with users to set up replacement computers to optimize productivity
  • Continually improve our I.T. processes & documentation in pursuit of efficiency and future success
  • Help with other tasks as needed by our team and clients


Eberly Systems is looking for a Level I Help Desk Technician. Join a growing Area Managed Service Provider (MSP), where we function as a close-knit team to deliver outstanding customer service and reliable I.T. services. Our goal is to see every small business established on a firm foundation. We do this by safeguarding knowledge, eliminating interruptions, and accelerating our client's productivity.


If you are personable and friendly, analytical and organized, and enjoy handling a variety of responsibilities and interacting with people, we'd love to consider you for our team.


Our Ideal Help Desk Technician:

  • Skilled: 1+ years of I.T. help desk or phone support experience.
  • Tech Savvy: able to troubleshoot and fix problems on Windows Computers.
  • Communicator: You must be able to explain technical concepts to clients with various levels of technical knowledge. Avoiding "I.T. jargon" and speaking in plain terms is critical in helping clients understand their technology.
  • Strong Problem-Solving Skills: Can troubleshoot new or unfamiliar technology live, over the phone, or in person.
  • Personable & Friendly: Able to educate and guide customers through tech issues with patience and good humor; enjoys working with people and being part of a team.
  • Self-Starter: Committed to taking responsibility & ownership for your work; ambitious & hardworking.
  • Reliable: Must have a clean driving record for the past three years and pass a criminal background and drug test. Able to deliver on client commitments.
  • Active: Able to lift and transport equipment 30-40 lbs., crawl/climb under desks, around network racks, etc., to set up/troubleshoot computers, servers, and other I.T. equipment.


What we offer our Help Desk Technician:

  • $18-25/hour – DOE
  • Monthly profit-sharing cash
  • Retirement Plan with a 3% match
  • Paid Vacation & holidays
  • Mileage Reimbursement or access to a company car
  • Cell phone stipend
  • A paid workday to volunteer at a pre-approved non-profit each quarter
  • A team that enjoys working together – weekly team meals, company parties & outings, a latte machine in the office, etc.
  • A company that provides opportunities for growth and advancement


To Apply

If you want to join our small but strong team of experienced I.T. professionals committed to excellence, please submit your resume in M.S. Word or PDF format.

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