Help Desk Technician
2 weeks ago
***Secret Clearance Required***
Pay: $24-$28/hr.
Location: New Orleans, LA
Contract: Long term
The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn and adapt quickly is needed to be successful.
Job Responsibilities
In addition to following company policies and procedures, principal accountabilities include, but are not limited to:
• Software, hardware, networking troubleshooting skills.
• Broad knowledge of computer, networking and software fundamentals.
• Provides quick, responsive, high quality and consistent service.
• Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.
• Log and track calls using incident/problem management database , and maintain history records and related incident/problem documentation.
• Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.
• Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.
• Keeps internal customers productive and performing at the highest possible level possible.
Education and Experience Required:
- High School Diploma or equivalent
- May hold 2 year post-high school Degree (technical field)
- May hold Bachelors degree
- May hold entry level certification(s) in field of work.
- Typically, 3-5 years of working experience in related fields
Knowledge and Skills:
- T1 agent technical call center skills
- Superior skills in both written and verbal communication
- Experience in customer facing role either remote or face to face
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, esupport, e-chat or similar
- Familiarity with computer technology
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
- Understands internal processes and tools
- Knowledge of Knowledge Management Systems and appropriate documentation to the system
-
IT Help Desk Technician
4 weeks ago
New Port Richey, United States Bayonet Plumbing Full timeJob DescriptionJob DescriptionIT Help Desk Technician- HudsonBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying...
-
Help Desk Technician
2 weeks ago
New York, United States God's Love We Deliver Full timeThe Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God’s Love We Deliver, focusing on user support. This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that meets staff needs. Key duties include responding to IT tickets, preparing...
-
Help Desk Technician
2 weeks ago
New Orleans, United States Seneca Resources Full time***Secret Clearance Required***Pay: $24-$28/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...
-
Help Desk Technician
2 days ago
New Orleans, United States Seneca Resources Full time***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...
-
Help Desk Technician
24 hours ago
New Orleans, United States Seneca Resources Full time***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...
-
Help Desk Technician
2 days ago
New Orleans, United States Seneca Resources Full time***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...
-
IT Help Desk Technician
2 weeks ago
New York, United States TWO95 International Full timeTitle: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...
-
Level I Help Desk Technician
2 weeks ago
New Holland, United States Eberly Systems Full timeLevel I Help Desk Technician New Holland, PA Our Help Desk Technician will:Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissionsTroubleshoot customer-reported incidentsPrepare new computers for deployment and work with users to set up replacement computers to optimize productivityContinually improve our...
-
Level I Help Desk Technician
2 weeks ago
New Holland, United States Eberly Systems Full timeLevel I Help Desk Technician New Holland, PA Our Help Desk Technician will:Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissionsTroubleshoot customer-reported incidentsPrepare new computers for deployment and work with users to set up replacement computers to optimize productivityContinually improve our...
-
IT Help Desk Technician
4 weeks ago
Manhattan, New York, United States Two95 International Inc. Full timeTitle: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...
-
Help Desk Technician
2 days ago
New York, United States CDW Full timeSeeking Help Desk Technicians with work with a reputable, high-education client. This is a 6 month contract, onsite opportunity. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. *Unable to sponsor for this role - No C2C* Responsibilities: Diagnose and resolve hardware, software, and network issues...
-
IT Help Desk Analyst
2 days ago
New York, United States Medix Technology Full timeJob Title: Help Desk Support Technician Location: Carrollton, Texas Job Type: Full-time Job Description: We are seeking a skilled Help Desk Support Technician to join our dynamic team. As a Help Desk Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems,...
-
IT Help Desk Technician
2 weeks ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
5 days ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
2 weeks ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
IT Help Desk Technician
2 weeks ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
IT Help Desk Technician
1 week ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
2 weeks ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
2 weeks ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
Help Desk Technician
1 week ago
Jersey City, New Jersey, United States BelovED Community & Empowerment Academy Charter Schools Full timeJob Summary: At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational...