Customer Support Representative

4 weeks ago

Knoxville, United States Konexial - EDGE Computing Full time

Summary:

Konexial has an exciting opportunity for individuals looking to enter the highly competitive and lucrative Enterprise Software industry. We are looking for customer support representatives with strong organizational skills and a high focus on customer service. The goal of a customer support representative is to support Konexial’s rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of commercial “for-hire” transportation companies and private fleets. Candidates will need to demonstrate a strong ability to communicate with both end users and customer stakeholders for both web and app based applications and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting and resolving training and technical issues, providing account documentation, and assisting with account resolution/escalations, via phone, chat, and email.


Your future job:

  • Help customers with a wide range of general inquiries on product and/or account issues and questions
  • Solve customer issues and escalations about Konexial products and services
  • Experience in multi-channel servicing including excellent phone skills and good writing skills for web, email, and text requests
  • Ability to prioritize work queue and backlog in addition to incoming customer requests
  • Complete help tickets for issues that require technical support or development team assistance
  • Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request
  • Model and champion Konexial’s cultural principles as we scale.


Minimum requirements for the role:

  • 1-3 years of experience in a customer-facing role within a contact center environment
  • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
  • Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience
  • Exceptional communication skills to effectively communicate with a wide range of customers
  • Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
  • Experience working with ticketing systems (e.g. Zendesk, Pipedrive, ServiceCloud)
  • Proficient with macOS and both Apple and Android mobile devices for app usage
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues


An ideal candidate also has:

  • Strong ability to actively listen and ask follow-up questions to drive customer success
  • Ability to verbally guide customers to solutions in both app and web based applications
  • Thrive in an unstructured, fast-paced, and change-heavy environment
  • Ability to work flexible hours when needed (nights and weekends) - Team works together to cover during vacation, absence, etc.
  • Experience supporting service requests in billing, RMA, cancellations, and renewals
  • Experience supporting telematics systems, ELDs, and hours of service compliance is a plus


To Land the Job You’ll Need:

  • Ultra positive attitude and cool under pressure
  • Rock solid verbal and written communication skills with a strong focus on the details
  • A knack for investigative research and strong critical thinking skills
  • Ability to work independently, coupled with keen awareness of customer satisfaction ques
  • Excellent analytical, problem-solving and decision-making skills
  • Ability to work well in a team environment


Extra Awesome (Not Required):

  • Fluent in a foreign language (We’re growing)
  • A degree in whatever. We’re Serious Supply Chain/Logistics, or Business preferred.


Some of the Perks:

  • Enterprise software company ready for transformational growth
  • Competitive wages
  • Hybrid Work Location
  • Peer-driven training and ongoing support
  • Casual dress code and flexible working hours to fit with your life


This job is located in Knoxville, TN. We have remote opportunities available in limited states. Relocation assistance is not available, but anyone is welcome to apply. Konexial does not sponsor employment visas. Recruiters, please do not respond to this posting. Konexial is an Equal Opportunity Employer.


Company Description

Konexial is not your typical software company. With a mission to debunk the traditional methods of transportation software development, we have created a solution that makes the big players in enterprise software curse our name. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we focus on making superb software that’s easy to use, serving customers with a high sense or urgency and driving long-term value with constant, continual improvement.


Fellow adventure seekers: Embrace your desire to be different and join us in our quest for simplicity. As crazy as it might sound, we have a deep and abiding passion for taking the complexity our clients face every day and breaking it down to the simplest possible solution. To learn more about Konexial’s software please visit us at www.Konexial.com.

  • Customer Support Representative

    2 days ago

    Knoxville, United States McCoy Construction & Forestry Full time

    McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.The Customer Support Representative promotes and increases parts and service sales by establishing...

  • Representative, Customer Sales Support

    2 weeks ago

    Knoxville, United States PILOT Full time

    Job Description The purpose of this job is to develop and maintain relationships with our channel partners, their management and support teams, and support the activities of Pilot Travel Center’s Channel Partner leadership team. Essential Functions 1. Provide support for channel partners and their customers by developing customer relationships over the...

  • Outside Sales

    3 weeks ago

    Knoxville, United States A & B Distributors Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities Job SummaryA&B Distributors is a local wholesale food distributor. We are seeking a highly motivated and energetic Outside Sales Representative to join our team. In this role, you will generate leads, attract new clients, and close deals. Your...

  • Territory Sales Support Representative

    1 week ago

    Knoxville, United States Flooring Careers Full time

    Job DescriptionJob DescriptionTerritory Sales Support RepresentativeWe are an Italian tile manufacturer with a state of the art facility in Tennessee. We are looking for a Territory Sales Support Representation to sell design focused flooring products within a regional territory (TN, IL, IN, OH, W.VA/VA, KY).  Would love to have this individual based...

  • Representative, Customer Sales Support – Channel Partner

    2 weeks ago

    Knoxville, Tennessee, United States Pilot Company (SSC) Full time

    Job Description The purpose of this job is to develop and maintain relationships with our channel partners, their management and support teams, and support the activities of Pilot Travel Center’s Channel Partner leadership team. Essential Functions 1. Provide support for channel partners and their customers by developing customer relationships over the...

  • Customer Experience

    3 weeks ago

    Knoxville, United States Cirrus Aircraft Full time

    **Search Modifier****Description****Example** **** ** Aug 4, 2021** **Job Category****:** Customer Support **Requisition Number****:** CONCI004503 **Schedule****:** Full Time McKinney, Texas McKinney, TX, USA +0 more The Concierge serves as key brand ambassador and first point of contact for all employees, visitors, vendors, guests, and customers. This...

  • Outside Sales Representative

    12 hours ago

    Knoxville, United States ROCKY TOP BG DISTRIBUTING, LLC Full time

    SALES CAREER OPPORTUNITY, BG PRODUCTSRocky Top BG Distributing is the exclusive distributor for BG Products, Inc. for middle and eastern Tennessee. BG Products (bgprod.com) is the nation’s leading supplier of automotive maintenance chemistry to automotive dealerships, independent repair shops and associated fleet service companies.BG Products is the leader...

  • Outside Sales Representative

    25 minutes ago

    Knoxville, United States ROCKY TOP BG DISTRIBUTING, LLC Full time

    SALES CAREER OPPORTUNITY, BG PRODUCTSRocky Top BG Distributing is the exclusive distributor for BG Products, Inc. for middle and eastern Tennessee. BG Products (bgprod.com) is the nation’s leading supplier of automotive maintenance chemistry to automotive dealerships, independent repair shops and associated fleet service companies.BG Products is the leader...

  • Account Representative Entry Level

    3 weeks ago

    Knoxville, United States TQL Full time

    JOB DESCRIPTION About the role: As an Account Representative for TQL, you will be responsible for supporting and working with an established Sales Team to drive revenue. You will start your career in an accelerated training program to learn the industry and TQL’s culture. Once training is complete, you will become the dedicated Account Representative...

  • Sales Representative

    2 weeks ago

    Knoxville, United States Paramount Staffing LLC Full time

    Looking for Call Center Sales Representatives!Are you ready to take your sales skills to the next level? We're seeking ambitious individuals to join our dynamic call center team and drive results like never before. Our office is located in Knoxville, TN and we are looking for someone who is available to start ASAP! This is an onsite position and is currently...

  • Sales Representative

    3 weeks ago

    Knoxville, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionLooking for Call Center Sales Representatives! Are you ready to take your sales skills to the next level? We're seeking ambitious individuals to join our dynamic call center team and drive results like never before. Our office is located in Knoxville, TN and we are looking for someone who is available to start ASAP! This is...

  • Associate Financial Representative

    1 week ago

    Knoxville, United States Modern Woodmen Full time

    Overview The Modern Woodmen - Knoxville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...

  • Associate Financial Representative

    2 weeks ago

    Knoxville, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Knoxville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...

  • Associate Financial Representative

    25 minutes ago

    Knoxville, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Knoxville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...

  • Guest Services Representative

    6 days ago

    Knoxville, United States Pilot Travel Centers, LLC Full time

    Company Description. Pay Rates Starting between: $14.00 - $20.88 / hour Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian province Guest Service, Representative, Guest, Operations, Customer Experience, Skills

  • Guest Services Representative

    2 weeks ago

    Knoxville, United States Pilot Travel Centers LLC Full time

    Company Description. Pay Rates Starting between: $14.00 - $20.88 / hour Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian province Guest Service, Representative, Guest, Operations, Customer Experience, Skills

  • Customer Relations Specialist

    1 week ago

    Knoxville, United States Regmovies Full time

    ** Customer Relations Specialist** **Job Category****:** Other **Requisition Number****:** CUSTO017460 Showing 1 location **Job Details** **Description** **Summary:** Reviews and responds to customer comments and escalations within the Customer Relations department. **Essential Duties and Responsibilities** include the following. Other duties may be...

  • Outside Sales Representative

    25 minutes ago

    Knoxville, United States Roppel Industries Full time

    Company DescriptionRoppel Industries provides engine cooling, emissions, & A/C products. We are the partner manufacturer of OEM quality radiators, charge air coolers, condensers, water pumps, coolant tanks, heat exchangers, EGR coolers, A/C compressors, & industrial radiators. We offer same-day delivery & high availability. We specialize in repairing...

  • Sales Representative

    11 hours ago

    Knoxville, United States Empire Sales Group Full time

    Job DescriptionJob DescriptionAre you prepared to embark on an exciting career opportunity?Do you possess exceptional communication skills and persuasive abilities?Are you eager to contribute to the future of customer interactions in Knoxville?If your answer is a resounding "YES," we invite you to explore a remarkable opportunity with us. About Our...

  • Outside Sales Representative

    3 weeks ago

    Knoxville, United States Industrial distributor in Knoxville Full time

    Job DescriptionJob DescriptionIndustrial distributor servicing automotive manufacturing sector seeks an entry-level Outside Sales Representative to join our team!Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersResolve customer inquiries and complaintsSet follow-up...