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Customer Success Internship

3 months ago

Ann Arbor, Michigan, United States Thomson Reuters Full time
Job Description

We are seeking a summer intern who will work closely with our Customer Success team to provide data-driven insights and analysis to help improve our customer experience. This position will be responsible for analyzing customer data, identifying trends and patterns, and providing actionable recommendations to improve our customer success initiatives. Additionally, this position will require experience with Excel, as you will be expected to use it to analyze and visualize data.

About the Role
  • Analyze customer data to identify trends, patterns, and areas for improvement.
  • Develop and maintain customer success metrics and KPIs to track our progress and success.
  • Work closely with the Customer Success team to provide actionable recommendations based on data insights.
  • Create and maintain dashboards and reports to communicate data insights to stakeholders.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency across all customer success initiatives.
  • Use Excel to analyze and visualize data and develop automation solutions where possible to improve efficiency.
About You
  • Currently pursuing a degree in Business, Data Analytics, or a related field.
  • Excellent analytical and problem-solving skills, with a strong attention to detail.
  • Proficient in Microsoft Excel, with experience creating pivot tables, charts, and graphs.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Ability to work independently and manage multiple projects simultaneously.
  • Previous experience in customer success or data analysis preferred.

What's in it For You?

  • At Thomson Reuters, our people are our greatest assets. We offer an enriched internship program that focuses on developing the next generation of talent. Bringing your whole self to work is at our core. Here's how we support your growth:
  • Learning & Development: Project-based internship related to your degree, networking with colleagues and executive leaders across the globe, intern alumni panels, Executive Speaker Session, Thomson Reuters University and LinkedIn Learning skills academies, mentorship from managers and teams.
  • Compensation: Competitively paid internships, full-time hours Monday to Friday.
  • Social Impact:?Intern volunteer days, local volunteer events impacting your community.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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