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Resource Manager
3 months ago
Position Summary:
Recruit, schedule, and maintain independent contractors for clients' customer experience projects. Provide coaching and assistance to evaluators. Manage projects statuses and ensure their timely and accurate completion.
NOTE:
THIS POSITION IS FOR 16 HOURS EVERY WEEKEND (SATURDAYS AND SUNDAYS).
Essential Duties:
- Recruit, coach, and schedule Independent Contractors (i.e. Auditors/Evaluators) to conduct projects in various industries.
- Research and recommend new recruitment procedures, including new paid print or web postings, social media, or networking outlets.
- Determine success of sourcing efforts by tracking responses.
- Coordinate Auditor/Evaluators' routes and timelines to align with project requirements while keeping costs within budget.
- Provide customer service to Auditors/Evaluators with questions, concerns, or technical problems.
- Collaborate with all stakeholders and summarize lessonslearned for operational improvement.
- Track project scheduling and confirm timely project completion.
- Ensure Auditor/Evaluator success by providing projectspecific education or briefings.
- Schedule projects to the most qualified evaluators ensuring they meet and understand the goals and objectives of the applicable program.
- Followup with evaluators to ensure individual evaluation visits are completed on time and meet clients' objectives.
- Follow established quality control procedures to help detect and report fraudulent activity.
- Participate in team and company meetings.
- Perform other duties as assigned.
Required Education, Experience, & Skills:
- Bachelor's degree or equivalent work experience.
- 12 years' experience in a temporary agency or corporate recruiting role is ideal.
- Demonstrated proficiency with MS Office, particularly Outlook and Excel.
- Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses.
- Ability to quickly learn BARE's proprietary database systems, including having current knowledge of webbased database system navigation.
- Strong professional written and verbal communication skills.
- Demonstrated history of active listening and asking for clarification when needed.
- Proven ability to convey facts in writing using concepts and language the reader will best understand.
- Knowledge of customer service principles and best practices.
- Demonstrated ability to problemsolve and find creative solutions to challenges using available resources.
- Proven ability to respond to customer and team needs and to meet commitments.
- History of successfully managing multiple projects at different stages in a deadlinedriven environment.
- Ability to take initiative, work independently, and demonstrate selfmotivation and resourcefulness.
- Proven ability to diplomatically handle occasional challenging interpersonal interactions.
- Proven track record of achieving outstanding results with littletono direct oversight.
- History of taking personal responsibility for the quality and timeliness of work.
- Demonstrated ability to earn others' trust and respect through consistent honesty and professionalism in all interactions.
- History of contributing to a positive team spirit.
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