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Training Specialist

3 months ago

Norfolk, Virginia, United States CMA CGM (America) LLC Full time

ID:

Location:
Norfolk Va, US

Training Specialist


Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.


Position Summary:


The primary responsibilities for this position are to engage in learning & training activities designed to improve the skills of employees on the Import and Export Client Solutions team.

The secondary responsibilities will include performing duties within the Export/Import Client Solutions Team as defined in the appropriate job descriptions for these functions.


Essential Duties / Responsibilities:
Identify training needs by working with Client Solutions Team Leaders, Training Department, and Process Engineering.
Plan, organize, and schedule learning activities for Import and Export new hires.
Provide coaching and other learning activities designed to develop trainee knowledge and skill for improved performance.
Analyze trainee performance - identify and design follow up activities to improve learning
Perform all duties/responsibilities within Client Solutions during any downtime

Miscellaneous related duties or projects as assigned.

Knowledge, Skills, and Abilities Required:
Export/Import Documentation, Bookings and Customer Service
Ability to focus on and measure the needs of adult learners.
Proficient computer skills to include LARA and all Microsoft Office applications
Skilled presenter capable of leading and facilitating learning activities
Coaching ability including listening, observing, questioning, and providing feedback
Understanding of adult learning concepts and learning theory
Excellent interpersonal skills
Ability to develop, encourage and motivate employees
Detail-oriented with strong organization and planning skills
Ability to work collaboratively with team members and other departments
Possesses excellent written and verbal communication skills
Demonstrates strong customer service skills and passion

Education and Experience Requirements:
High School Diploma or GED required.

Associate's or Bachelor's degree preferred.
2 years (in the following areas within the shipping industry Export/ Import Documentation,
Bookings,
Import/ Export Customer Service.


Come along on CMA CGM's adventure CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.


Nearest Major Market:
Hampton Roads