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Help Desk Technician

3 months ago

Bakersfield, California, United States Rain For Rent Full time
What we do:
Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and are known for our systems engineering expertise, ability to tackle complex jobs cost effectively, and providing high value to organizations with critical liquid management issues. Our experienced teams, backed by skilled engineers, are continually working to redefine what is expected from a liquids handling provider by developing new equipment and harnessing technology for the most demanding environments. Our Rain for Rent solutions exceed customers' expectations for service and quality for their water-handling, irrigation and temporary liquid-storage problems. We strive to effectively and efficiently complete projects safely, on time and the right the first time.

To learn more about us please check out our website here.

Rain for Rent's employees are proud to work for this family owned business which has been in business for more than 80 years. We are committed to providing consistent, quality products and services to customers across the U.S., Canada and the UK from more than 65 locations. Honesty and integrity are valued at Rain for Rent and employees are committed to exceeding expectations for service and quality to our customers.

As a Help Desk Technician, you will be responsible forproviding one-on-one and phone based support to computer users; installs, configures, and troubleshoots computer hardware, software applications and associated networking connectivity.

Duties Include:
  • Ability to add an internal or external peripheral, update system BIOS, replace a hard disk, replace a power supply, replace a keyboard or mouse
  • Be able to add paper, replace toner, clear paper jams and troubleshoot basic printer problems. Ability to use the Printer Administration to manage printers, jobs, and user rights to print
  • Be able to follow written instructions to install and perform basic configuration of a workstation running Windows 10. The ability to install service packs or application updates
  • Ability to configure a DHCP client or static IP address. Ability to perform basic TCP/IP troubleshooting with the standard IP tools such as Ping, Trace Route, and IP configuration
  • Be able to trouble shoot basic user level issues in Windows 10 such as logon issues, application issues and reading the log files and event viewer
  • Ability to lock and unlock a user account rest a user's password assigns user groups and files level security within Active Director. Be able to add and remove users as needed
  • Be able to add change or delete O365 user profiles as well as the ability to configure a Microsoft Outlook client.
  • Ability to support and maintain Active Directory structure within a multi-domain environment
  • Be familiar with ticketing platforms (Cherwell, Jira Service Desk) and ITIL methodologies
  • This position will require travel at least 2 weeks per month to multiple branch locations throughout the United States.
What we offer:

•Advancing your career through company provided training and development

•A competitive base salary paid on a weekly basis

• Nine paid holidays and paid time off program

•Tuition reimbursement

•Employees also participate in excellentBenefits including: Medical, dental, vision and a matching 401k plan

When you join the Rain for Rent team, you will have the opportunity to make friends in the course of doing good business and can contribute positively to your community. The choice is easy. Join the Rain for Rent team today.

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimated rate of pay $ $28 per hour

#LI-AM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)