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IT Infrastructure Lead

2 months ago

Bakersfield, California, United States Creative Financial Staffing Full time
Infrastructure Manager

OVERVIEW:
Reporting to the Information Technology Administrator, the Infrastructure Manager will oversee the Infrastructure team, establish support benchmarks and metrics, and enhance the overall quality of service and network operations.

About the organization and opportunity:
  • Creative Financial Staffing is a well-established nonprofit organization with a rich history spanning over 40 years.
  • Opportunities for career advancement with a strong preference for internal promotions.
  • A dynamic technology team that values collaboration and growth.
  • Comprehensive benefits package along with annual salary increases.
  • A family-friendly and relaxed workplace culture.
  • Regular company events and gatherings for staff.
KEY RESPONSIBILITIES:
  • Lead the Infrastructure team and assess performance metrics.
  • Ensure exceptional customer service while fostering end-user satisfaction through effective management of the helpdesk and technology support processes.
  • Maintain an inventory of IT assets and oversee network operations.
  • Guarantee timely and accurate customer service on a daily basis.
  • Recruit, train, and mentor help desk representatives and technicians.
  • Establish specific standards for customer service excellence.
Essential Qualifications:
  • Experience in Infrastructure development and team building.
  • Proficiency in Active Directory.
  • Familiarity with Azure.
  • Demonstrated leadership experience.
  • Relevant certifications are advantageous.
  • A degree in a related field is preferred.