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Design Lead/ Keyholder

3 months ago

Houston, Texas, United States West Elm Rice Village Full time

Overview:
The Design Keyholder (Sales Lead) helps drive 70% of sales via Design Crew services. Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests.

Assist management in modeling and coaching Design team on routines and disciplines that maximize productivity, achieve selling/service targets, and keep the store a neighborhood destination for inspiration.


Responsibilities

  • Support store's selling, service, event and customer experience efforts to drive traffic & sales, increase conversion, and strengthen brand loyalty.
  • Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
  • Meet personal productivity targets and goals, while providing exceptional customer service to our guests.

- Utilize design expertise to assist clients in one-on-one consultations in the store, virtually, and in-home* regarding the design of their living spaces to drive store sales.

- Perform productive in-home consultations* including the ability to accurately measure and assess the client's living space

  • Create and present design plans based on client's needs, style, preferences and living space
  • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
  • Utilize exemplary worldclass service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment
  • Serves as a learning partner and guide during associate onboarding. Facilitates design crew training and skill building activities as required for design and sales team.
  • Effectively supports the selling floor to maximize traffic, conversion and sales.
  • Manages Quidini to ensure appointments are assigned to Design Crew members in a timely manner.
  • Ensures effective cashwrap organization.
  • Abide by all safety, security/injury and emergency policy and procedures.
  • Comply with all company policies and procedures.
  • Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
  • Perform projects and assignments as directed by the management team. Qualifications & Requirements
  • 23 years retail sales experience with shift supervision experience preferred
  • 12 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).
  • Effective communication, organization and leadership skills.
  • Proven ability to motivate and influence others through personal actions and examples.
    Ability to lift & mobilize medium to large items, up to 75 lbs.
, while utilizing appropriate equipment & safety techniques:

  • Employment/promotion to this role will be contingent on successful completion of a background check.
  • Full time associates are expected to have open availability to meet the needs of the business.

Our Mission Around Diversity, Equity & Inclusion


We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.

We will create and nurture a global company culture where we confidently bring our authentic selves to work every day:

where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.


Benefits Just for You
Here are a few highlights of what you might be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations and holidays
  • Health benefits, dental and vision insurance, including samesex domestic partner benefits
  • A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

  • Individual development plans and career pathing conversations
  • Annual performance appraisals
  • Crossbrand and crossfunctional career opportunities
  • Online learning opportunities through brand specific resources and WSI University
  • Leadership development opportunities
  • WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H1B or other employmentbased immigration)._
  • This role is not eligible for relocation assistance._

Pay:
$ $23.00 per hour

Expected hours:
No more than 40 per week

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee